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Thread: VIP 11 only 1 Crusade Reset

  1. #1
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    VIP 11 only 1 Crusade Reset

    Hello,

    I have a problem regarding the recent update for Crusades. When I tried to start crusade in hard mode, it is required to complete in normal mode. After doing so, I realized that I do not have the extra reset that I enjoyed by being VIP 11.

    Please help me resolve this issue quickly.
    My account details are:

    Account ID 4038909
    Server 16
    Name: HFF*Agnes

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by shimnei View Post
    Hello,

    I have a problem regarding the recent update for Crusades. When I tried to start crusade in hard mode, it is required to complete in normal mode. After doing so, I realized that I do not have the extra reset that I enjoyed by being VIP 11.

    Please help me resolve this issue quickly.
    My account details are:

    Account ID 4038909
    Server 16
    Name: HFF*Agnes
    Dear Leader
    Sorry for the inconvenience. We will report this problem to our developers. Thanks.


    Best Regards
    Betty

  3. #3
    Iron Member Contributor Level 1
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    please see into my account as well.

    i had two crusade resets, when i pressed normal it took out two resets. i finished the 2nd reset and as expected i only got coins, no dragon coins at all since it can be taken from the first reset only.

    please help me out. i really need those dragon coins today.

    account id: 9555990
    name: [CF] Arteezy
    server 62 Talenta

  4. #4

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    I had the same issue and submitted a ticket. Got a reply like I was an idiot and didn't know the difference between VIP and non-VIP. Which goes to show that they didn't even look at my account to begin with since I'm VIP-13.
    Account ID:8484707
    [INT] Brodie
    Server 58 Corvus

  5. #5
    Iron Member Contributor Level 1
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    any update with this?

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Arteezy View Post
    please see into my account as well.

    i had two crusade resets, when i pressed normal it took out two resets. i finished the 2nd reset and as expected i only got coins, no dragon coins at all since it can be taken from the first reset only.

    please help me out. i really need those dragon coins today.

    account id: 9555990
    name: [CF] Arteezy
    server 62 Talenta
    Dear Leader
    Sorry for the inconvenience. We will report your case to our developers. Thanks.

    Best Regards
    Betty

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Brodie View Post
    I had the same issue and submitted a ticket. Got a reply like I was an idiot and didn't know the difference between VIP and non-VIP. Which goes to show that they didn't even look at my account to begin with since I'm VIP-13.
    Account ID:8484707
    [INT] Brodie
    Server 58 Corvus
    Dear Leader
    Sorry for the inconvenience. We will report your case to our developers. Thanks.

    Best Regards
    Betty

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Arteezy View Post
    any update with this?
    Dear Leader
    I think our developers are trying to address the problem. And we will return the crusade chances to you after checking the game log. Thanks.

    Best Regards
    Betty

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