Page 2 of 3 FirstFirst 123 LastLast
Results 16 to 30 of 38

Thread: Account Recovery

  1. #16
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,187
    Rep Power
    10
    Quote Originally Posted by panmomo View Post
    Hello
    I lost my account (didnt bind it, was playing from new phone and accidentially logged into an old binded account)

    The infos about lost account that i remember:

    Nick: Caryl
    Server: 223 Hermes Boots
    Lvl: 42
    Vip 2 ( bought "weekly card" 19.10.2019)
    Guild: Champions, hope sthat still there beacuse was innactive from 21.10 monday)

    I created a new account on the same server on my main google game accounts

    Id: 29676381

    I would appreciate if You could recover and bind my lost account with this one.
    I tried send through a in game mail to your stuff, they only wrote that i should wait (autoresponse i think xD ), so im waiting from 26.10, and im trying my luck here
    If for any reasones you can't help me nothing bad will happen :P going to play with a new account
    Cheers
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  2. #17
    Iron Member Contributor Level 1
    Join Date
    Feb 2019
    Posts
    13
    Rep Power
    1
    Dear Betty,

    I accidentally bought psychopath skin twice and now have 400 skin fragments for him and an extra 330 soul stones.
    Could you please swap this for flame dancer or cleric skin because I thought i didn't purchase it. Remember I am not asking for a refund just for it to be swapped.

    Please resolve my issue I will send you screenshots in a seconds.
    Here is proof of a the when I bought the skin: https://mail.google.com/mail/u/0?ui=...1d2f2a12c9_0.2

    And proof I have bought it twice: https://mail.google.com/mail/u/0?ui=...1d2f2a12c9_0.7

    https://mail.google.com/mail/u/0?ui=...1d2f2a12c9_0.6

  3. #18
    Iron Member Contributor Level 1
    Join Date
    Feb 2019
    Posts
    13
    Rep Power
    1
    User Id=29456891
    Server=221
    Player Name=[L] Coin +10
    VIP=9
    Version=2.1.167.390

  4. #19
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,187
    Rep Power
    10
    Quote Originally Posted by [EA] CoinPurse View Post
    Dear Betty,

    I accidentally bought psychopath skin twice and now have 400 skin fragments for him and an extra 330 soul stones.
    Could you please swap this for flame dancer or cleric skin because I thought i didn't purchase it. Remember I am not asking for a refund just for it to be swapped.

    Please resolve my issue I will send you screenshots in a seconds.
    Here is proof of a the when I bought the skin: https://mail.google.com/mail/u/0?ui=...1d2f2a12c9_0.2

    And proof I have bought it twice: https://mail.google.com/mail/u/0?ui=...1d2f2a12c9_0.7

    https://mail.google.com/mail/u/0?ui=...1d2f2a12c9_0.6
    Dear Leader
    Hi, please capture the screenshot of the google receipt and upload it to imgur.com first. And then post the link(s) of the screenshots here so that we could have a check for you. Thanks.

    Best Regards
    Betty

  5. #20
    Iron Member Contributor Level 1
    Join Date
    Feb 2019
    Posts
    13
    Rep Power
    1
    For proof I bought the skin twice here is some photo's of the skin already crafted but still owning 400 fragments and me receiving a package for the skin.

    https://imgur.com/giAtYO9

    https://imgur.com/KTyHlJ7

    https://imgur.com/vnDYokp

    What I am trying to show is that I already own the skin yet have 400 fragments aswell for I bought it twice.

    https://imgur.com/HCIcFwe

    That one was when I bought it the second time.

    Please Swap this skin fragments for flame dancer fragments same as the soul stones

    Thank you for your time also

  6. #21
    Iron Member Contributor Level 1
    Join Date
    Oct 2019
    Posts
    14
    Rep Power
    1
    Quote Originally Posted by Betty View Post
    Dear Leader
    Hi, if you have any documents that can prove that you were in Venezuela. Please send a screenshot of your Venezuelan passport, ID or driving license so that we could confirm the ownership. Thanks.

    Best Regards
    Betty
    Okay. How do I send the photos of my ID and passport? I wanted to ask you something in a private message, Betty. I can do it?

  7. #22
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,187
    Rep Power
    10
    Quote Originally Posted by CARLA View Post
    Okay. How do I send the photos of my ID and passport? I wanted to ask you something in a private message, Betty. I can do it?
    Dear Leader
    If you are using a PC or Mac web browser, click on my name and you will see a private message menu. You can find the button which allows you to attach picture in the message. You could also upload it to imgur.com and then post the link to me in the private message. Thanks.

    Best Regards
    Betty

  8. #23
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,187
    Rep Power
    10
    Quote Originally Posted by [EA] CoinPurse View Post
    For proof I bought the skin twice here is some photo's of the skin already crafted but still owning 400 fragments and me receiving a package for the skin.

    https://imgur.com/giAtYO9

    https://imgur.com/KTyHlJ7

    https://imgur.com/vnDYokp

    What I am trying to show is that I already own the skin yet have 400 fragments aswell for I bought it twice.

    https://imgur.com/HCIcFwe

    That one was when I bought it the second time.

    Please Swap this skin fragments for flame dancer fragments same as the soul stones

    Thank you for your time also
    Dear Leader
    We've sent-in a re-sending request for you. Usually it will be proceeded within 24 hours. Please check back again if you don't receive anything. Thanks.

    Best Regards
    Betty

  9. #24
    Iron Member Contributor Level 1
    Join Date
    Oct 2019
    Posts
    14
    Rep Power
    1
    Quote Originally Posted by Betty View Post
    Dear Leader
    If you are using a PC or Mac web browser, click on my name and you will see a private message menu. You can find the button which allows you to attach picture in the message. You could also upload it to imgur.com and then post the link to me in the private message. Thanks.

    Best Regards
    Betty
    Hello Betty. Regards. I sent you the private message. Thank you.

  10. #25
    New Comers
    Join Date
    Nov 2019
    Posts
    1
    Rep Power
    1
    Hi, I would like to know how I can pass my android account to ios and I don't know how to do it
    my android account.

    nick:[TNB]-ZAXX-
    Id: 8158008

    level. 87

    server 1 america

    marcelomamani40@gmail.com
    I am from peru

  11. #26
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,187
    Rep Power
    10
    Quote Originally Posted by marcelodsp View Post
    Hi, I would like to know how I can pass my android account to ios and I don't know how to do it
    my android account.

    nick:[TNB]-ZAXX-
    Id: 8158008

    level. 87

    server 1 america

    marcelomamani40@gmail.com
    I am from peru
    Dear Leader
    You could link facebook first and then you will be able to retrieve it on your android by logging in your facebook. Thanks.

    Best Regards
    Betty

  12. #27
    Iron Member Contributor Level 1
    Join Date
    Oct 2019
    Posts
    14
    Rep Power
    1
    Quote Originally Posted by Betty View Post
    Dear Leader
    You could link facebook first and then you will be able to retrieve it on your android by logging in your facebook. Thanks.

    Best Regards
    Betty
    Betty, regards. Good evening ... Did you read my message? I wanted to know if you can. And tell me if you saw my identity documents. Please. I want to recover my account. Please help me. : '(

  13. #28
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,187
    Rep Power
    10
    Quote Originally Posted by CARLA View Post
    Betty, regards. Good evening ... Did you read my message? I wanted to know if you can. And tell me if you saw my identity documents. Please. I want to recover my account. Please help me. : '(
    Dear Leader
    Hi, I am sorry. I didn't notice that. I've just checked the document pics. For your visa, I don't see the issuing country. Please figure it out in the PM or upload another picture which I could confirm the issuing country. Thanks.

    Best Regards
    Betty

  14. #29
    Iron Member Contributor Level 1
    Join Date
    Oct 2019
    Posts
    14
    Rep Power
    1
    Quote Originally Posted by Betty View Post
    Dear Leader
    Hi, I am sorry. I didn't notice that. I've just checked the document pics. For your visa, I don't see the issuing country. Please figure it out in the PM or upload another picture which I could confirm the issuing country. Thanks.

    Best Regards
    Betty
    Regards, Betty. Read the private message I sent you. Thank you.

  15. #30
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,187
    Rep Power
    10
    Quote Originally Posted by CARLA View Post
    Regards, Betty. Read the private message I sent you. Thank you.
    Dear Leader
    Still don't see the issuing country. You could just tell me the issuing country of the visa and then our admin will see if it matches. Thanks.

    Best Regards
    Betty

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •