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Thread: Account Recovery

  1. #1
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    Account Recovery

    Quote Originally Posted by Betty View Post
    Dear Leader
    Please tell us what level your account is at or on which server so that we can locate your account. We don't know which Zuf is yours at the moment. Thanks.

    Best Regards
    Betty
    Level 2
    Server 216 Dragon Pearl

  2. #2
    Iron Member Contributor Level 2
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    Hello Betty,

    would mind to take a look at my account please?

    Thank you!

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by xSchizo View Post
    Hello Betty,

    would mind to take a look at my account please?

    Thank you!
    Dear Leader
    I am so sorry that I overlooked your post. We can see that your main account is still linked to the game center account:10398055792. If you have more than one Apple ID, you will need to login them one by one and ask their support if 10398055792 is linked to your Apple ID. And once you know which email address it is, you can use the in-game Switch account feature to retrieve your account. Thanks.

    Best Regards
    Betty

  4. #4
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    您好,我的帐号一直无法登录绑定email,游戏id:34039704 邮箱 12602208@qq.com。目前只能以游客身份玩,希望解决

  5. #5
    Iron Member Contributor Level 1
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    Good morning, Betty. Regards. I would like to recover my account. These are the data of my lost account.

    Name: crL~
    ID: 24800314
    LV.131

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by CARLA View Post
    Good morning, Betty. Regards. I would like to recover my account. These are the data of my lost account.

    Name: crL~
    ID: 24800314
    LV.131
    Dear Leader
    Please also tell us the account id you current have on your device now so that we could have a check. Thanks.

    Best Regards
    Betty

  7. #7
    Iron Member Contributor Level 1
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    Good morning, Betty. Regards!!!

    This is the real account:

    Name: ₂₄ᴷ║cYx ~

    ID: 31806567

    LV. 84

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by CARLA View Post
    Good morning, Betty. Regards!!!

    This is the real account:

    Name: ₂₄ᴷ║cYx ~

    ID: 31806567

    LV. 84
    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country that we are not able to re-link the account for security purpose.

    Best Regards
    Betty

  9. #9
    Iron Member Contributor Level 1
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    Good night, Betty. I am Venezuelan and I emigrate to the Dominican Republic, so it goes like this. But that is my account. In fact I registered with the Gmail "crlcs596@gmail.com". Help me please. I want to recover my account. I always played on America's server.

  10. #10
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    Hello Betty,
    I would like to retrieve my old account.
    My old account’s name: Rups (or rups)
    New account’s name: Ruppao
    I hope you have enough information to do it.

  11. #11
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    [QUOTE=Ruppao;362063]Hello Betty,
    I would like to retrieve my old account.
    My old account’s name: Rups (or rups)
    New account’s name: Ruppao, lvl 40 ID: 29681641
    I hope you have enough information to do it.

  12. #12
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    lost my account.
    my old account name is Bordol. my new account is Hero#34230687. Please help. Thank you

  13. #13
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by CARLA View Post
    Good night, Betty. I am Venezuelan and I emigrate to the Dominican Republic, so it goes like this. But that is my account. In fact I registered with the Gmail "crlcs596@gmail.com". Help me please. I want to recover my account. I always played on America's server.
    Dear Leader
    Hi, if you have any documents that can prove that you were in Venezuela. Please send a screenshot of your Venezuelan passport, ID or driving license so that we could confirm the ownership. Thanks.

    Best Regards
    Betty

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by bordol View Post
    lost my account.
    my old account name is Bordol. my new account is Hero#34230687. Please help. Thank you
    Dear Leader
    We can see that Bordol is linked to a Google account 05497388153793075518. Please login your gmail one by one and ask the support if this number is linked to your gmail account. They will tell you they cannot help if it isn't. And then login your right google account on your device before running the game again. We've just removed the devices for that account so that you could login the correct google account again. Thanks.

    Best Regards
    Betty

  15. #15
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    Hello
    I lost my account (didnt bind it, was playing from new phone and accidentially logged into an old binded account)

    The infos about lost account that i remember:

    Nick: Caryl
    Server: 223 Hermes Boots
    Lvl: 42
    Vip 2 ( bought "weekly card" 19.10.2019)
    Guild: Champions, hope sthat still there beacuse was innactive from 21.10 monday)

    I created a new account on the same server on my main google game accounts

    Id: 29676381

    I would appreciate if You could recover and bind my lost account with this one.
    I tried send through a in game mail to your stuff, they only wrote that i should wait (autoresponse i think xD ), so im waiting from 26.10, and im trying my luck here
    If for any reasones you can't help me nothing bad will happen :P going to play with a new account
    Cheers

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