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Thread: Not Getting team or character XP

  1. #1
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    Not Getting team or character XP

    Server: 54 Arrec
    Character Name: Tyranny
    Account ID: 7924516
    Device(optional): Huawei p9
    Estimate Time of Problem: Since 22/04
    Problem Detail:
    Not getting team or character XP for battling or raiding.
    Seems like it started happening when I claimed rewards for chicken dinner.
    Only getting XP when i claim items in the daily events.

    Click image for larger version. 

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  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Tyranny.1 View Post
    Server: 54 Arrec
    Character Name: Tyranny
    Account ID: 7924516
    Device(optional): Huawei p9
    Estimate Time of Problem: Since 22/04
    Problem Detail:
    Not getting team or character XP for battling or raiding.
    Seems like it started happening when I claimed rewards for chicken dinner.
    Only getting XP when i claim items in the daily events.

    Click image for larger version. 

Name:	hc.jpg 
Views:	0 
Size:	52.4 KB 
ID:	14713
    Dear Leader
    Sorry for the inconvenience. It looks like a display problem. We will try to locate the problem. Restarting the game and it will show the correct number. Thanks.

    Best Regards
    Betty

  3. #3
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. It looks like a display problem. We will try to locate the problem. Restarting the game and it will show the correct number. Thanks.

    Best Regards
    Betty
    Hi

    Thanks for the reply.
    Its not just a display issue because when I noticed it, I checked my total team XP before and after raiding, and it didn't increase at all.
    When I collected the daily events, my total team XP increased as indicated.
    It did start working for a while, but then stopped again.
    Restarting does sometimes make it work again, but by then i've used most of my stamina and lost all the XP.
    This is a recent issue.

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Tyranny.1 View Post
    Hi

    Thanks for the reply.
    Its not just a display issue because when I noticed it, I checked my total team XP before and after raiding, and it didn't increase at all.
    When I collected the daily events, my total team XP increased as indicated.
    It did start working for a while, but then stopped again.
    Restarting does sometimes make it work again, but by then i've used most of my stamina and lost all the XP.
    This is a recent issue.
    Dear Leader
    Restarting the game means that you kill the app from background or multi-tasks console and start the app again. I checked your log and you got the XP properly. You can name a quest and I will show you the EXP log. Thanks.

    Best Regards
    Betty

  5. #5
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    Hi

    Ok thanks.
    I havent had the issue since the update yesterday.
    Possibly the UI just didnt update the total XP display value straight away.
    If you say it was allocated correctly, then great.
    Thanks for looking into it.

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Tyranny.1 View Post
    Hi

    Ok thanks.
    I havent had the issue since the update yesterday.
    Possibly the UI just didnt update the total XP display value straight away.
    If you say it was allocated correctly, then great.
    Thanks for looking into it.
    Dear Leader
    Thank you for your understanding. We know that it's an annoying bug. You could try re-install the game and see if it could fix the problem. We tried to reproduce the bug but it was working properly on our testing devices. Maybe we missed some other steps to reproduce it. Thanks.

    Best Regards
    Betty

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