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Thread: How do I access my old account?

  1. #1
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    How do I access my old account?

    My old android phone was completely destroyed and I had to get a new one. I have installed heroes charge again but it has reset me to lvl 1 and I have no access to my old account. How do I get my account back??

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by dkpetty@gmail.com View Post
    My old android phone was completely destroyed and I had to get a new one. I have installed heroes charge again but it has reset me to lvl 1 and I have no access to my old account. How do I get my account back??
    Dear Leader
    Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account. If you ever bought gems in-game. We may need to check one of your latest order receipt or iTunes Purchase History to confirm the ownership before we can help. You may upload the image to postimg.org or imgur.com or any sites you know, and then post the link here. You could also upload the image file here using the post toolbar. Thanks.

    Best Regards
    Betty

  3. #3
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    Thank you Betty! I really appreciate it.
    My old accounts' in game name was Rusty Gunz, I'm not sure which server but I am with FUBAR.
    New account ID is 29235592.
    Click image for larger version. 

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    Hopefully the attachment works - its a google play receipt for a season card.
    Kind Regards, Dave.
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by dkpetty@gmail.com View Post
    Thank you Betty! I really appreciate it.
    My old accounts' in game name was Rusty Gunz, I'm not sure which server but I am with FUBAR.
    New account ID is 29235592.
    Click image for larger version. 

Name:	20190128_141242[3485].jpg 
Views:	0 
Size:	99.2 KB 
ID:	14463
    Hopefully the attachment works - its a google play receipt for a season card.
    Kind Regards, Dave.
    Dear Leader
    Please switch to server 102 and then give us the new account id you see on the server again and then we can help. Thanks.

    Best Regards
    Betty

  5. #5
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    Thank you for help Betty.
    Server 102
    Acc ID 29240401

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by dkpetty@gmail.com View Post
    Thank you for help Betty.
    Server 102
    Acc ID 29240401
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  7. #7
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    Hi Betty,

    I'm Still having troubles. Now my Acc ID reads 29235592 and still at lvl 1

    Sorry to be a pain

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by dkpetty@gmail.com View Post
    Hi Betty,

    I'm Still having troubles. Now my Acc ID reads 29235592 and still at lvl 1

    Sorry to be a pain
    Dear Leader
    That's weird. 29235592 should be under the same device account with 29240401. Are you sure that you are in server 102 please? Thanks.

    Best Regards
    Betty

  9. #9
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    Found it Betty!!! Thank you so much for you patience and help
    Have a great day!
    Dave

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