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Thread: Avatar Frames Missing

  1. #1
    Iron Member Contributor Level 1
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    Avatar Frames Missing

    Hello,

    I got the frames when the season ended but I can't find them anywhere. Please help!

  2. #2
    Iron Member Contributor Level 2
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    Try to check in your inventory

  3. #3
    Iron Member Contributor Level 1
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    I did, the S9 frame can ge used but the others, if I click them, i only have the option to Sell it.

  4. #4
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    Quote Originally Posted by JeanCarla View Post
    I did, the S9 frame can ge used but the others, if I click them, i only have the option to Sell it.
    I have the same.problem. only able to sell them

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by JeanCarla View Post
    Hello,

    I got the frames when the season ended but I can't find them anywhere. Please help!
    Dear Player
    Could you tell us your account id to check please? Thanks.

    Best Regards
    Betty

  6. #6
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    Here's my ID: 59525253

    Attached is a screenshot of the issue. Thanks Betty! Screenshot_20190110-152127.jpg

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by JeanCarla View Post
    Here's my ID: 59525253

    Attached is a screenshot of the issue. Thanks Betty! Screenshot_20190110-152127.jpg
    Dear Player
    Please confirm that the account id is correct. I don't see any activities log for this id. Thanks.

    Best Regards
    Betty

  8. #8
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    Quote Originally Posted by Betty View Post
    Dear Player
    Could you tell us your account id to check please? Thanks.

    Best Regards
    Betty

    I have the same issue. I'm using an LG g6

    Account ID: 7564191

  9. #9
    Iron Member Contributor Level 2
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    Same here , my id 973833.
    Thanks

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by RickyRicardo84 View Post
    I have the same issue. I'm using an LG g6

    Account ID: 7564191
    Dear Player
    We can see that you've received the frame. Maybe you can try reinstalling the game which would probably fix the problem. Thanks.
    53 2018-12-31 23:12:10 7564191 1 - America cha_web7 - season_9_pvp_16 Season 9 Limited (40360) 0 1

    Best Regards
    Betty

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Miauww View Post
    Same here , my id 973833.
    Thanks
    Dear Player
    We see that you've got and used the item too. Maybe reinstalling the game could fix the problem. Thanks.

    Best Regards
    Betty

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