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Thread: Account lost need help

  1. #1
    Bronze Member Contributor Level 3
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    Account lost need help

    Hello,
    A player lost his account and needs to recover it but unfortunately he unlinked his account and can't relink it
    His email that was linked to account is " mohammedkiller.md@gmail.com"
    Account name FOX MHD and he cannot remember his account ID
    And here's new account ID: 26597340
    Can you please replace old account on this new account. Thanks.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Sabo View Post
    Hello,
    A player lost his account and needs to recover it but unfortunately he unlinked his account and can't relink it
    His email that was linked to account is " mohammedkiller.md@gmail.com"
    Account name FOX MHD and he cannot remember his account ID
    And here's new account ID: 26597340
    Can you please replace old account on this new account. Thanks.
    Dear Player
    Please also tell us the account id you see on your device now so that we can replace it with your old account. Thanks.

    Best Regards
    Betty

  3. #3
    Bronze Member Contributor Level 3
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    I already wrote it but still the ID he sees on his phone is : 26597340

  4. #4
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    Hi ☆FOX☆MHĐ is my account that is missing. As my friend said my new account id is 26597340
    My account level is 165 and it,s on Europe server
    Pls replace my account to this new id tnx..

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Sabo View Post
    I already wrote it but still the ID he sees on his phone is : 26597340
    Dear Player
    So, we need the in-game name of his old account or we cannot find his account because we doesn't request for email address from players. Thanks.

    Best Regards
    Betty

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by ☆FOX☆MHĐ View Post
    Hi ☆FOX☆MHĐ is my account that is missing. As my friend said my new account id is 26597340
    My account level is 165 and it,s on Europe server
    Pls replace my account to this new id tnx..
    Dear Player
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country that we are not able to re-link the account for security purpose.

    Best Regards
    Betty

  7. #7
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    Dear admin my account flag was barbados, this new account is us so should i change the flag of new account ? Cuz both accounts are in Europe server..

  8. #8
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    Dear admin maybe when i was making new account i used a vpn application, but im in iran and i create both account in iran so what should i do now ?

  9. #9
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    My account recovered tnx..

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by ☆FOX☆MHĐ View Post
    My account recovered tnx..
    Dear Player
    Both account you gave us were not registered in the same country. So, please tell us why and provide the proof that you created both accounts. Thanks.

    Best Regards
    Betty

  11. #11
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    Bom Dia. Criei uma conta para o meu sobrinho e não consigo voltar para a minha. Eu desconecto do Facebook e do Google e o mesmo assim volta pra conta nova. Como faço para voltar pra minha antiga. Nick é HannahBR ID24091488. Obrigado.

  12. #12
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Thiago Cerqueira View Post
    Bom Dia. Criei uma conta para o meu sobrinho e não consigo voltar para a minha. Eu desconecto do Facebook e do Google e o mesmo assim volta pra conta nova. Como faço para voltar pra minha antiga. Nick é HannahBR ID24091488. Obrigado.
    Dear Player
    Please don't try to login multiple accounts on the same device or the login would be messed up. Please tell us the account id you see on your device now and then we could replace it with your main. But your sobrinho would not be able to login your account after that. Thanks.

    Best Regards
    Betty

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