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Thread: Retrieve old account

  1. #1
    Iron Member Contributor Level 2
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    Retrieve old account

    Hi my friend in game is very noob. And she lost her old account. ID is 21629896. Email is ionutzzxx40@gmail.com. Please help her get it back thx.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Mykufi View Post
    Hi my friend in game is very noob. And she lost her old account. ID is 21629896. Email is ionutzzxx40@gmail.com. Please help her get it back thx.
    Dear Player
    Please tell us the account id you see on your device now so that we could replace it with your lost one. Thanks.

    Best Regards
    Betty

  3. #3
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    https://i.imgur.com/rMkkE4p.jpg
    https://i.imgur.com/JxU89Db.jpg

    She said 21629896 is her new ID and she is not sure about the old ID. It may or may not be 24527188 because in the first photo that's what she is seeing in the error message. But her old account is level 150 not level 3. and old game name is Lady♡. You can see it in the second photo.

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Mykufi View Post
    https://i.imgur.com/rMkkE4p.jpg
    https://i.imgur.com/JxU89Db.jpg

    She said 21629896 is her new ID and she is not sure about the old ID. It may or may not be 24527188 because in the first photo that's what she is seeing in the error message. But her old account is level 150 not level 3. and old game name is Lady♡. You can see it in the second photo.
    Dear Player
    We will process your request as soon as possible. Thanks.

    Best Regards
    Betty

  5. #5
    New Comers Contributor Level 1
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    please help me my 150 lvl account does not work, when I connect with my google play account, lvl 3 pls help betty!

  6. #6
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    I connect to the game and it is the same account, when i press to connect with google play it show lvl 3 account*

  7. #7
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    Im old player, everyone in top knows me...

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Lauralady12 View Post
    Im old player, everyone in top knows me...
    Dear Player
    It should be working now. From the screenshot, it asked if you would load 24527188. So we replaced it with ladylove. Thank you.

    Best Regards
    Betty

  9. #9
    Bronze Member Contributor Level 3
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    Hello, it seems like the problem is not fixed yet. My friend connected google play games with Ionutzzxx40@gmail.com and when click on "link google play account" the same lvl 3 account appears
    https://m.imgur.com/nS6AemQ
    You can see it from this link

  10. #10
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    Hello again... I connected on lvl 3 acc and unlink the google play email, what should I do?

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Lauralady12 View Post
    Hello again... I connected on lvl 3 acc and unlink the google play email, what should I do?
    Dear Player
    Please try again. We replaced it with Lady♡. Thanks.

    Best Regards
    Betty

  12. #12
    New Comers Contributor Level 1
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    I have readily recovered my account, thank you😚

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