Page 1 of 2 12 LastLast
Results 1 to 15 of 16

Thread: Account recovery

  1. #1
    Iron Member Contributor Level 1
    Join Date
    Nov 2018
    Posts
    13
    Rep Power
    1

    Account recovery

    Join Date
    Nov 2018
    Posts
    3
    Rep Power
    1
    Hi i didnt play heroes for a while. I change my phone i change my google acc since then. Google acc was: golub89. And heroes charge acc was: Dixie. I was 61 or 62 lvl. I wonder can i play where i left on my ood acc. I think i had few purchases on that acc.
    Thx and best regards
    New acc ID: 29103649
    Old vip lvl i think 3 of 4 i cant remember
    Edit / Delete Edit Post Quick reply to this message Reply Reply With Quote Reply With Quote Multi-Quote This Message

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    23,851
    Rep Power
    10
    Quote Originally Posted by golub89 View Post
    Join Date
    Nov 2018
    Posts
    3
    Rep Power
    1
    Hi i didnt play heroes for a while. I change my phone i change my google acc since then. Google acc was: golub89. And heroes charge acc was: Dixie. I was 61 or 62 lvl. I wonder can i play where i left on my ood acc. I think i had few purchases on that acc.
    Thx and best regards
    New acc ID: 29103649
    Old vip lvl i think 3 of 4 i cant remember
    Edit / Delete Edit Post Quick reply to this message Reply Reply With Quote Reply With Quote Multi-Quote This Message
    Dear Leader
    We will process your request as soon as possible. Thanks.

    Best Regards
    Betty

  3. #3
    Iron Member Contributor Level 1
    Join Date
    Nov 2018
    Posts
    13
    Rep Power
    1
    Quote Originally Posted by Betty View Post
    Dear Leader
    We will process your request as soon as possible. Thanks.

    Best Regards
    Betty
    Thx. If you need some aditional info like old googe e mail or credit card number from which i make purchases let me know...
    Best regards

  4. #4
    Iron Member Contributor Level 1
    Join Date
    Nov 2018
    Posts
    13
    Rep Power
    1
    Any news?

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    23,851
    Rep Power
    10
    Dear Leader
    I am sorry. Our supervisor has not replied me yet. He's also dealing with some urgent tasks that there would be some delay. Thanks.

    Best Regards
    Betty

  6. #6
    Iron Member Contributor Level 1
    Join Date
    Nov 2018
    Posts
    13
    Rep Power
    1
    Ok! Just let me know is anything elae u need.

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    23,851
    Rep Power
    10
    Quote Originally Posted by golub89 View Post
    Ok! Just let me know is anything elae u need.
    Dear Leader
    Please confirm that the spelling of your in-game name is correct. We couldn't find and in-game names that matches the name you provided. We could not find the in-game name golub89. And it seems that our in-game support representatives have access to re-link accounts now. You may try send an support ticket and you will get a faster help for re-linking accounts. Thanks.

    Best Regards
    Betty

  8. #8
    Iron Member Contributor Level 1
    Join Date
    Nov 2018
    Posts
    13
    Rep Power
    1
    Hi. I am sure it was Dixie. Only i dont remember maybe it is Dixxie or Dixxxie. Google acc name was xXgolub89Xx. E-mail was tomo.golub@gmail.com. Sory i didnt play for 2-3 years. I cant remember full details...

  9. #9
    Iron Member Contributor Level 1
    Join Date
    Nov 2018
    Posts
    13
    Rep Power
    1
    Can u pls try once more? Try Dixxxie or Dixxie.

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    23,851
    Rep Power
    10
    Quote Originally Posted by golub89 View Post
    Can u pls try once more? Try Dixxxie or Dixxie.
    Dear Leader
    We will try again. Thanks.

    Best Regards
    Betty

  11. #11
    Iron Member Contributor Level 1
    Join Date
    Nov 2018
    Posts
    13
    Rep Power
    1
    Any news?

  12. #12
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    23,851
    Rep Power
    10
    Quote Originally Posted by golub89 View Post
    Any news?
    Dear Leader
    Sorry for the inconvenience. We could not find any match for Dixie, Dixxie or Dixxxie either.

    Best Regards
    Betty

  13. #13
    Iron Member Contributor Level 1
    Join Date
    Nov 2018
    Posts
    13
    Rep Power
    1
    Ok then. Thx any way. Maybe deleting google play acc delete everything... but thx for ur time. Best regards...

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    23,851
    Rep Power
    10
    Quote Originally Posted by golub89 View Post
    Ok then. Thx any way. Maybe deleting google play acc delete everything... but thx for ur time. Best regards...
    Dear Leader
    We don't delete accounts. Please let us know if you remember your in-game name. Thanks.

    Best Regards
    Betty

  15. #15
    Iron Member Contributor Level 1
    Join Date
    Nov 2018
    Posts
    13
    Rep Power
    1
    If i ever remember heheh... something with dixie is for sure... maybe xXDixieXx or something.... when i know for sure i let u know. I will ask my friend to install it and see my name in his friend list... bye
    Best regards...

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •