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Thread: Account recovery

  1. 11-25-2018, 09:06 PM #1
    golub89
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    Account recovery

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    Hi i didnt play heroes for a while. I change my phone i change my google acc since then. Google acc was: golub89. And heroes charge acc was: Dixie. I was 61 or 62 lvl. I wonder can i play where i left on my ood acc. I think i had few purchases on that acc.
    Thx and best regards
    New acc ID: 29103649
    Old vip lvl i think 3 of 4 i cant remember
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  2. 11-26-2018, 05:22 AM #2
    Betty
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    Quote Originally Posted by golub89 View Post
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    Hi i didnt play heroes for a while. I change my phone i change my google acc since then. Google acc was: golub89. And heroes charge acc was: Dixie. I was 61 or 62 lvl. I wonder can i play where i left on my ood acc. I think i had few purchases on that acc.
    Thx and best regards
    New acc ID: 29103649
    Old vip lvl i think 3 of 4 i cant remember
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    Dear Leader
    We will process your request as soon as possible. Thanks.

    Best Regards
    Betty
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  3. 11-26-2018, 07:45 AM #3
    golub89
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We will process your request as soon as possible. Thanks.

    Best Regards
    Betty
    Thx. If you need some aditional info like old googe e mail or credit card number from which i make purchases let me know...
    Best regards
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  4. 11-26-2018, 05:25 PM #4
    golub89
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    Any news?
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  5. 11-27-2018, 05:27 AM #5
    Betty
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    Dear Leader
    I am sorry. Our supervisor has not replied me yet. He's also dealing with some urgent tasks that there would be some delay. Thanks.

    Best Regards
    Betty
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  6. 11-27-2018, 06:14 AM #6
    golub89
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    Ok! Just let me know is anything elae u need.
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  7. 11-28-2018, 05:15 AM #7
    Betty
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    Quote Originally Posted by golub89 View Post
    Ok! Just let me know is anything elae u need.
    Dear Leader
    Please confirm that the spelling of your in-game name is correct. We couldn't find and in-game names that matches the name you provided. We could not find the in-game name golub89. And it seems that our in-game support representatives have access to re-link accounts now. You may try send an support ticket and you will get a faster help for re-linking accounts. Thanks.

    Best Regards
    Betty
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  8. 11-28-2018, 06:15 AM #8
    golub89
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    Hi. I am sure it was Dixie. Only i dont remember maybe it is Dixxie or Dixxxie. Google acc name was xXgolub89Xx. E-mail was tomo.golub@gmail.com. Sory i didnt play for 2-3 years. I cant remember full details...
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  9. 11-28-2018, 06:24 AM #9
    golub89
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    Can u pls try once more? Try Dixxxie or Dixxie.
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  10. 11-29-2018, 02:17 AM #10
    Betty
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    Quote Originally Posted by golub89 View Post
    Can u pls try once more? Try Dixxxie or Dixxie.
    Dear Leader
    We will try again. Thanks.

    Best Regards
    Betty
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  11. 12-03-2018, 04:37 AM #11
    golub89
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    Any news?
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  12. 12-04-2018, 01:24 AM #12
    Betty
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    Quote Originally Posted by golub89 View Post
    Any news?
    Dear Leader
    Sorry for the inconvenience. We could not find any match for Dixie, Dixxie or Dixxxie either.

    Best Regards
    Betty
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  13. 12-04-2018, 03:45 AM #13
    golub89
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    Ok then. Thx any way. Maybe deleting google play acc delete everything... but thx for ur time. Best regards...
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  14. 12-05-2018, 01:13 AM #14
    Betty
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    Quote Originally Posted by golub89 View Post
    Ok then. Thx any way. Maybe deleting google play acc delete everything... but thx for ur time. Best regards...
    Dear Leader
    We don't delete accounts. Please let us know if you remember your in-game name. Thanks.

    Best Regards
    Betty
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  15. 12-05-2018, 06:20 AM #15
    golub89
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    If i ever remember heheh... something with dixie is for sure... maybe xXDixieXx or something.... when i know for sure i let u know. I will ask my friend to install it and see my name in his friend list... bye
    Best regards...
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