Invite friend reward

[Gundisalvus]

Hello, yesterday i invited my brother and a friend to play the game
On the invitation of my brother, it's all right, his nick name's neneko22. I received the chest to win a hero.

But today my friend logged in the account, played with me but i didn't receive the heroes pack.

My nick name is : Gundisalvus / Server: América

My friend's nick name is: Gooiz / Server: América

What happened? Why i cannot received the chest again?

[Betty]

Hello, yesterday i invited my brother and a friend to play the game
On the invitation of my brother, it's all right, his nick name's neneko22. I received the chest to win a hero.

But today my friend logged in the account, played with me but i didn't receive the heroes pack.

My nick name is : Gundisalvus / Server: América

My friend's nick name is: Gooiz / Server: América

What happened? Why i cannot received the chest again?

Dear Player
Please tell us both you and your friends' account ids (not in-game names)to check. Thanks.

Best Regards
Betty

[Gundisalvus]

Hello

My ID Account "Gundisalvus" is: 22195591

My friend's ID Account "Gooiz" is: 24851362

Have a Nice day!

[Betty]

Hello

My ID Account "Gundisalvus" is: 22195591

My friend's ID Account "Gooiz" is: 24851362

Have a Nice day!

Dear Player
We will have a check and confirm the invite for you. Thanks.

Best Regards
Betty

[Jclates]

Betty pls check also my account im in asia3 server i invited my 2 friend but didnt get the rewards my id is 24690850 my friends id 24967833 and 24981967

[Betty]

Betty pls check also my account im in asia3 server i invited my 2 friend but didnt get the rewards my id is 24690850 my friends id 24967833 and 24981967

Dear Player
We've just submitted the IDs to our admin. And he will check it for you as soon as possible. Thanks.

Best Regards
Betty

[Raiden IX]

its thats same problem with me..