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Thread: [VietNam Community] - Disappeared Raulette after lag

  1. #1
    Bronze Member Contributor Level 4
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    [VietNam Community] - Disappeared Raulette after lag

    This account disappeared raulette after the owner click spin roulette(he did not receive roulette reward). Please check his account and recover raulette or his raulette reward.
    His ID: 21213904
    Thanks so much.

  2. #2
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    please help

  3. #3
    Bronze Member Contributor Level 4
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    this circumstance needs help

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Player
    Our developer suggests that reinstalling the game could fix the problem. And they need a screenshot for further investigation. Thanks.

    Best Regards
    Betty

  5. #5
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    After reinstalled the game, his accounting still don't have raulette

    Please check his account

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by phamvinh88 View Post
    After reinstalled the game, his accounting still don't have raulette

    Please check his account
    Dear Player
    What rewards he saw he should receive please? It could be a display problem. And when he spinned the roulette please? Was it from Ticket roulette or Diamond roulette please? Thanks.

    Best Regards
    Betty

  7. #7
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    After finish the season, he received 5 Diamond roulette ticket and he went to Diamond roulette shop to click spin roulette. But when he click Spin, the game was lag. He exit the game and login again to receive rewards but they disappeared.

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by phamvinh88 View Post
    After finish the season, he received 5 Diamond roulette ticket and he went to Diamond roulette shop to click spin roulette. But when he click Spin, the game was lag. He exit the game and login again to receive rewards but they disappeared.
    Dear Player
    We can see that he indeed got the items and maybe even hero skin. But 2 items didn't show up in the log that we will re-send 2 Diamond Roulette tickets to him. Thanks.

    2018-10-01 01:22:05 21213904 3 - Asia cha_web10 - OnDrawTurnTable Diamond Roulette Medal (40017) 5 0

    121 2018-10-01 01:22:05 21213904 3 - Asia cha_web10 - draw turntable diamond Hero Shard Chest (40699) 0 1
    122 2018-10-01 01:22:05 21213904 3 - Asia cha_web10 - draw turntable diamond Good Luck Rune Case (40676) 0 1
    123 2018-10-01 01:22:05 21213904 3 - Asia cha_web10 - draw turntable diamond Hero Shard Chest (40699) 1 2

    Best Regards
    Betty

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