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Thread: Charged but the item is missing

  1. #1
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    Charged but the item is missing

    I purchased diamonds to buy skin shards, I was able to get 78 skin shards so I can get the skin I wanted and after I played 1 game I tried to purchase the skin I wanted and it says that I do not have enough shards and the amount of the shards is 68 skin shards to get the skin and I got 78 then I tried again and to my surprise my skin shards went back to 62! You get my money but you took away the shards I purchased using my diamonds! Are you trying to rob me for that?

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Silvertails View Post
    I purchased diamonds to buy skin shards, I was able to get 78 skin shards so I can get the skin I wanted and after I played 1 game I tried to purchase the skin I wanted and it says that I do not have enough shards and the amount of the shards is 68 skin shards to get the skin and I got 78 then I tried again and to my surprise my skin shards went back to 62! You get my money but you took away the shards I purchased using my diamonds! Are you trying to rob me for that?
    Dear Leader
    Sorry for the inconvenience. Could you tell us your account id to check please? And please also tell us the item name so that we can have a further check. Thanks.

    Best Regards
    Betty

  3. #3
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    Hi there Betty,

    My player ID is 12718505 and the item I purchased was the skin shard package, I was able to get skin shards and all and all got 78 skin shards so I tried purchasing Monica's skin using the skin shard I bought but gave me error message saying that I do not have enough shards and all of a sudden my 78 shards went down to 62

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Silvertails View Post
    Hi there Betty,

    My player ID is 12718505 and the item I purchased was the skin shard package, I was able to get skin shards and all and all got 78 skin shards so I tried purchasing Monica's skin using the skin shard I bought but gave me error message saying that I do not have enough shards and all of a sudden my 78 shards went down to 62
    Dear Leader
    You had 50 shards before you open the chests. Maybe the game client doubled the amount that you saw you had 78 after openning the chest. But indeed you got 12 shards from opening the chest as you can see from the log. And please check how many shards it gives for the package. Thanks.

    Best Regards
    Betty



    382 2018-09-18 15:52:37 12718505 3 - Asia cha_web11 - signLogin Master Skin Shard (40011) 47 49
    375 2018-09-18 17:53:09 12718505 3 - Asia cha_web11 - open chest consume Master Skin Shard (40011) 49 50

    122 2018-09-25 04:42:34 12718505 3 - Asia cha_web11 - open chest consume Master Skin Shard (40011) 50 52
    126 2018-09-25 04:42:34 12718505 3 - Asia cha_web11 - open chest consume Master Skin Shard (40011) 52 53
    123 2018-09-25 04:42:34 12718505 3 - Asia cha_web11 - open chest consume Master Skin Shard (40011) 53 54
    127 2018-09-25 04:42:34 12718505 3 - Asia cha_web11 - open chest consume Master Skin Shard (40011) 54 55
    124 2018-09-25 04:42:34 12718505 3 - Asia cha_web11 - open chest consume Master Skin Shard (40011) 55 57
    128 2018-09-25 04:42:34 12718505 3 - Asia cha_web11 - open chest consume Master Skin Shard (40011) 57 58
    125 2018-09-25 04:42:34 12718505 3 - Asia cha_web11 - open chest consume Master Skin Shard (40011) 58 60
    121 2018-09-25 04:42:34 12718505 3 - Asia cha_web11 - open chest consume Master Skin Shard (40011) 60 62

  5. #5
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    just purchased the 4.99 Nature Storm Pack,
    My money was spent and the item was not delivered.
    id:28862123156.png1646.jpg

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