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Thread: Hero reward missing

  1. #1
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    Hero reward missing

    i asked for help from game menu customer care and still no responce please check the issue.
    i invited my friend via facebook and i have not received the hero reward which is Monica.
    My ID : 13310522
    Friend ID : 23383339

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by ZAKA UR RUB View Post
    i asked for help from game menu customer care and still no responce please check the issue.
    i invited my friend via facebook and i have not received the hero reward which is Monica.
    My ID : 13310522
    Friend ID : 23383339
    Dear Player
    We've re-sent the Hero to you. Thank you.

    Best Regards
    Betty

  3. #3
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    No i didnt ... the admin send me the chest with wild card hero which i already got from my first invite reward. And i didnt clamied that chest now i need next hero which is showing in invite reward "Doctor Ambomina"

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by ZAKA UR RUB View Post
    No i didnt ... the admin send me the chest with wild card hero which i already got from my first invite reward. And i didnt clamied that chest now i need next hero which is showing in invite reward "Doctor Ambomina"
    Dear Player
    Please check again if you have met the requirement to claim the reward. Maybe it needs another 2 invites while you have just invited 1. Thanks.

    Best Regards
    Betty

  5. #5
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    yes i invited 1 friend and 2 remaining but the invite menu shows nil ..please can u add up my 1 entry that i did

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by ZAKA UR RUB View Post
    yes i invited 1 friend and 2 remaining but the invite menu shows nil ..please can u add up my 1 entry that i did
    Dear Player
    Please tell us all players in-game names or IDs so far so that we can check for you. Thanks.

    Best Regards
    Betty

  7. #7
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    1) 23566235
    2) 23364716
    3) 23389515
    4) 23383339

  8. #8
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    now dont f... say our team already compenstated you by sending the chest with wild card hero which i alteady had... count my 1 entry for doctor amb... hero..

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by ZAKA UR RUB View Post
    now dont f... say our team already compenstated you by sending the chest with wild card hero which i alteady had... count my 1 entry for doctor amb... hero..
    Dear Player
    Our admin said that 4 friends had been added. Please attach a screenshot if the game doesn't show that you have invited four friends. Thanks.

    Best Regards
    Betty

  10. #10
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    https://drive.google.com/file/d/19d6...w?usp=drivesdk

    This hero require 3 invite.
    I invited 4 friends and received 3 heros.
    Reduce this hero invite to 2 for compenstation by adding my missing reward of one hero

  11. #11
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    Game shows 4 friends but i received 3 rewards.
    Add one entry for doctor hero and i should be able to receive this hero by inviting 2 more friends

  12. #12
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Player
    It shows that I don't have permission. You can try upload the pictures to postimg.org or imgur.com and then post the link here. If you are using a PC, you can attach the picture by using our reply toolbar to attach the pictures. If you think that they are sensitive to you or your friends. You can post the link by PM. Thanks.

    Best Regards
    Betty

  13. #13
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    now it will work ...

    https://drive.google.com/file/d/19d6F2yMTRvE2ViHXgUsFUQ-HUZwgk_qw/view?usp=drivesdk

  14. #14
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  15. #15
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by ZAKA UR RUB View Post
    Game shows 4 friends but i received 3 rewards.
    Add one entry for doctor hero and i should be able to receive this hero by inviting 2 more friends
    Dear Player
    It needs to invite 2 more friends from tier 3 to get tier4's reward. Thank you.

    Best Regards
    Betty

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