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Thread: I lost my account

  1. #16
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by amirabz View Post
    Ok i try it and send you guys the lvl one account and try it again , after that i try to done first step ..
    tanx guys for help
    Account id is : 28989235
    Dear Leader
    We've removed the logins of your new account. You can try login with your old email or facebook again. Thanks.

    Best Regards
    Betty

  2. #17
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    I tried it again and still its not worked , i cant bring up my account on new device . Dont know what's the problem 😕
    Any idea?

  3. #18
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by amirabz View Post
    I tried it again and still its not worked , i cant bring up my account on new device . Dont know what's the problem 
    Any idea?
    Dear Leader
    You should get the chance to load your Google Play/Game Center. Please confirm that you use the correct email. We just cannot change the email for you. If it's still not working, it means that it was not the correct email. You may give us the account id you see on your device now again. So that we can reset the login again for you. Thanks.

    Best Regards
    Betty

  4. #19
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    Hi again
    I check it again and still a lvl 1 account is set on my google play email
    The account id is 28989235
    And on my iPhone cellphone there is no more linked device on option !!
    Whats wrong guys ??

    I have an idea : can you guys check this email to see what account is set on it ? (Abz.alireza@gmail.com)
    Or replace or move the account on my google play emsil ??

  5. #20
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by amirabz View Post
    Hi again
    I check it again and still a lvl 1 account is set on my google play email
    The account id is 28989235
    And on my iPhone cellphone there is no more linked device on option !!
    Whats wrong guys ??

    I have an idea : can you guys check this email to see what account is set on it ? (Abz.alireza@gmail.com)
    Or replace or move the account on my google play emsil ??
    Dear Leader
    If it's still not working, please tell us the in-game name and level or server(better) of your old account. If it wasn't linked to a google account. We can help re-link and retrieve it for you. If we found that it's already linked. We will not be able to help. Thanks.

    Best Regards
    Betty
    Last edited by Betty; 03-18-2019 at 03:07 AM.

  6. #21
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    Name = X-force
    Level = 103
    Server = 160 (visage of solma)
    Account id = 22835971
    My account info
    If you guys can put this account on my email (abz.alireza@gmail.com) i think it will be good
    Tanx

  7. #22
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by amirabz View Post
    Name = X-force
    Level = 103
    Server = 160 (visage of solma)
    Account id = 22835971
    My account info
    If you guys can put this account on my email (abz.alireza@gmail.com) i think it will be good
    Tanx
    Dear Leader
    Our admin told me that the account login is normal. If you would like to login the old account on another device. Just tell us the new id you see on the device and we will remove the login of that new id which will allow you to login other accounts after completing the first few steps of the tutorial. Thanks.

    Best Regards
    Betty

  8. #23
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    I linked my google account again , its a lvl 1 account (name is ; NickName & ID is : 28989235 )
    And on my facebook email it's account with lvl 1 too ( name : NickName & ID : 29292371

  9. #24
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by amirabz View Post
    I linked my google account again , its a lvl 1 account (name is ; NickName & ID is : 28989235 )
    And on my facebook email it's account with lvl 1 too ( name : NickName & ID : 29292371
    Dear Leader
    As long as we can see that the account is linked. We can only remove the logins for your new ids now. Please try login with your old linked facebook/Google account. Thanks.

    Best Regards
    Betty

  10. #25
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    I removed my game from phone and installed game again and done tutorial and linked fb , google account too . But still was lvl 1
    And i remove my game from google account email too ...
    is it possible to transfer my account to my google account email ??

  11. #26
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    We cannot transfer an account to another email now. If you logged into an account you didn't mean to, tell us the account id and we could remove the login for that account for you so that you can login another account again. Thanks.

    Best Regards
    Betty

  12. #27
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    Guys i dont have (link device) button on my iphone device ..
    i think this is my problem , if the button appears i think i can transfer my account .

  13. #28
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by amirabz View Post
    Guys i dont have (link device) button on my iphone device ..
    i think this is my problem , if the button appears i think i can transfer my account .
    Dear Leader
    The account is linked with facebook. Can you login the account on your device using facebook. We just cannot change linked email. Thanks.

    Best Regards
    Betty

  14. #29
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    Finally it's worked
    Tanx guys 🙏🏻

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