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Thread: I lost my account

  1. #1
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    I lost my account

    Hello
    My brother restore his mobile software and lost his lvl 101 account ...
    He had his account on google play store but from this time when he installed game again and linked email his game started from lvl 1 😐
    What i have to do to restore his account again ??

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by amirabz View Post
    Hello
    My brother restore his mobile software and lost his lvl 101 account ...
    He had his account on google play store but from this time when he installed game again and linked email his game started from lvl 1 
    What i have to do to restore his account again ??
    Dear Leader
    Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account. If you ever bought gems in-game. We may need to check one of your latest order receipt or iTunes Purchase History to confirm the ownership before we can help. You may upload the image to postimg.org or imgur.com or any sites you know, and then post the link here. You could also upload the image file here using the post toolbar. Thanks.

    Best Regards
    Betty

  3. #3
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    I have just this two screenshots
    https://ibb.co/jBZwsp
    https://ibb.co/iWE4Cp
    And my new game is : nickname lvl1
    And ID : 28986309
    My brother old account was lvl 101 name : X-force and none VIP lvl 😔

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by amirabz View Post
    I have just this two screenshots
    https://ibb.co/jBZwsp
    https://ibb.co/iWE4Cp
    And my new game is : nickname lvl1
    And ID : 28986309
    My brother old account was lvl 101 name : X-force and none VIP lvl 
    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or flight ticket is needed to prove that you've been there when you created one of both accounts . You can send the screenshots via PM. Thanks.

    Best Regards
    Betty

  5. #5
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    Its come online when i linked my facebook 🙂
    Tanx guys

  6. #6
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    Hello guys
    I have problem
    I buy new device and want to transfer my game from my IOS to this new android cellphone but the problem is it says i can't because i did this one time before...
    What i have to do now ?? A
    Can someone help me to transfer my account to my new device ??

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by amirabz View Post
    Hello guys
    I have problem
    I buy new device and want to transfer my game from my IOS to this new android cellphone but the problem is it says i can't because i did this one time before...
    What i have to do now ?? A
    Can someone help me to transfer my account to my new device ??
    Dear Leader
    Please tell us the account id and we can reset the iOS-Android link for you. Thanks.

    Best Regards
    Betty

  8. #8
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    Hi
    Account ID is 22835971
    Level 103 , name = X-Force

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by amirabz View Post
    Hi
    Account ID is 22835971
    Level 103 , name = X-Force
    Dear Leader
    Please try login with your old Game Center account which will retrieve your old HC account for you. Thanks.

    Best Regards
    Betty

  10. #10
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    I tried to transfer my account but still can't do it, what's the problem?? Did you guys reset my old transfer ?
    Still say already linked and i did it once before

  11. #11
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    Im waiting for answer guys 🙏🏻

  12. #12
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by amirabz View Post
    Im waiting for answer guys 
    Dear Leader
    The link is bound to your Game Center and Google Play account. It has nothing to do with your device. Please login the correct Game Center/Google Play account so that you can retrieve your game progress. Thanks.

    Best Regards
    Betty

  13. #13
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    Hello again
    Im sorry guys but i think i have another problem, i log my Game Center email to game but after login its just an account with lvl 1 ... i aldo tried to bring my account with Facebook but its lvl 1 too ..
    What's the problem??

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by amirabz View Post
    Hello again
    Im sorry guys but i think i have another problem, i log my Game Center email to game but after login its just an account with lvl 1 ... i aldo tried to bring my account with Facebook but its lvl 1 too ..
    What's the problem??
    Dear Leader
    Please tell us the account id of your level 1 character, and then we can remove the login for this account. So that you could try again. You can also finish the first several steps of the tutorial and then you can see if you get the chance to retrieve your old account. Thanks.

    Best Regards
    Betty

  15. #15
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    Ok i try it and send you guys the lvl one account and try it again , after that i try to done first step ..
    tanx guys for help
    Account id is : 28989235

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