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Thread: Lost account

  1. #1
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    Lost account

    Hello. Im a old player of heroes arena and currently having a serious Problem with accounts. I recently take my friend acc and try to login with it but when i login back with my old acc somehow i lost my acc and now i cant grt it back all my goodies,rank,level are lost help me get my acc please.

  2. #2
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    Here's my old game details
    Player name: .xFIRE.QUEENx.
    ID: 5952523
    Level 84 - Rank Platinum V

    and here's my new account details:
    Player name: ..xFire.Queenx.
    ID: 22947289
    Level 20 - Bronze lll

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Mrgreen View Post
    Here's my old game details
    Player name: .xFIRE.QUEENx.
    ID: 5952523
    Level 84 - Rank Platinum V

    and here's my new account details:
    Player name: ..xFire.Queenx.
    ID: 22947289
    Level 20 - Bronze lll
    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or flight ticket is needed to prove that you've been there when you created one of both accounts . You can send the screenshots via PM. Thanks.

    Best Regards
    Betty

  4. #4
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    Yes this account belongs to my friend and he want my help to redeem it. And we Didn't went to any country how am i suppose to give you details that i Doesn't have.

  5. #5
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    Also i do have some purchase details but i dont know how to send them here . i cant see any attachment option.

  6. #6
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    Okie i sent you details on pm.

  7. #7
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    No.updates yet im.still Waiting.man

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Mrgreen View Post
    No.updates yet im.still Waiting.man
    Dear Leader
    My previous comment said that we need to know that why both accounts were not created in the same country. So your flight ticket, visa or passport record would be helpful. Thanks.

    Best Regards
    Betty

  9. #9
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    Mr.betty am clearly telling you that this is not bout country traveling Problem.me and my friend live in different country and we wanted to use each other account but when we log back to each other account my friend successfully login but i lost my acc . So he created me a new account so you can replaced with my account. Plz dont make it more hard for me im already super pissed at your poor account protection service .

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Mrgreen View Post
    Mr.betty am clearly telling you that this is not bout country traveling Problem.me and my friend live in different country and we wanted to use each other account but when we log back to each other account my friend successfully login but i lost my acc . So he created me a new account so you can replaced with my account. Plz dont make it more hard for me im already super pissed at your poor account protection service .
    Dear Leader
    Sorry for the inconvenience. We don't recognize account sharing that we will not help account transfer. Thank you.

    Best Regards
    Betty

  11. #11
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    Didn't inapp purchase picture works?

  12. #12
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    I have purchase info of my account. ( that i already send you on pm)

  13. #13
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    We cannot help if you were not the person who created this account. Thanks.

    Best Regards
    Betty

  14. #14
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    Thnx for helping my friend get his account back

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