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Thread: Lost account when logging in with a new phone

  1. #1
    Iron Member Contributor Level 2
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    Lost account when logging in with a new phone

    Hi admin. Im not sure if youre gonna answer me this time but one of my guild members lost his account when logged in with a new phone. He linked facebook account with AOH but still starting with lvl 1 accound. Would you mind email me what you need in order to find him his account back please.

    wodnjsdl6803@gmail.com

    Regards

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Joonzi View Post
    Hi admin. Im not sure if youre gonna answer me this time but one of my guild members lost his account when logged in with a new phone. He linked facebook account with AOH but still starting with lvl 1 accound. Would you mind email me what you need in order to find him his account back please.

    wodnjsdl6803@gmail.com

    Regards
    Dear Player
    Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account. Thanks.

    Best Regards
    Betty

  3. #3
    Iron Member Contributor Level 2
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    Thank you for the reply
    His old ingame name is ༒VIP༒웅갱워니 (id# 11764431) and current id# is 23114370

    I really appreciate that you help us.

    Regards

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Joonzi View Post
    Thank you for the reply
    His old ingame name is ༒VIP༒웅갱워니 (id# 11764431) and current id# is 23114370

    I really appreciate that you help us.

    Regards
    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  5. #5
    Iron Member Contributor Level 2
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    Thank you so much Betty. He is now happy that he got it back!!!

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