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Thread: Scarlet Sickle

  1. #1
    Iron Member Contributor Level 2
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    Scarlet Sickle

    Hi.

    It says collect 30 soul stones to summon this hero, I thought sweet... so Did, but when I went to activate her you want 80 soul stones...
    Click image for larger version. 

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    How is this even right...?


    So i thought in for a penny, in for a pound and got the rest..
    Click image for larger version. 

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    But have now thought about it.. nope, not paying that much, so I want a FULL refund on the $$ spent, as well as the gear used to R4 her, as well as the enhanching gear, as well as the training gear.

    Click image for larger version. 

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    How do i go around doing that... ???

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by kiwicon View Post
    Hi.

    It says collect 30 soul stones to summon this hero, I thought sweet... so Did, but when I went to activate her you want 80 soul stones...
    Click image for larger version. 

Name:	1232.jpg 
Views:	0 
Size:	45.1 KB 
ID:	14156

    How is this even right...?


    So i thought in for a penny, in for a pound and got the rest..
    Click image for larger version. 

Name:	1233.jpg 
Views:	0 
Size:	56.1 KB 
ID:	14157


    But have now thought about it.. nope, not paying that much, so I want a FULL refund on the $$ spent, as well as the gear used to R4 her, as well as the enhanching gear, as well as the training gear.

    Click image for larger version. 

Name:	1234.jpg 
Views:	0 
Size:	47.3 KB 
ID:	14158

    How do i go around doing that... ???
    Dear Leader
    Sorry for the inconvenience. It was a bug and it should have been fixed by now. Thanks.

    Best Regards
    Betty

  3. #3
    Iron Member Contributor Level 2
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. It was a bug and it should have been fixed by now. Thanks.

    Best Regards
    Betty
    Hi Betty, I appricate it was a bug, but yet people paid $30 for her @ 3*, where as others like myself, had to pay the $100.00

    How about you send me 100 soul stones and 6 million gems and we call it even!!!

    Hey even 500 gems would be sweet with said 100 soul stones.

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by kiwicon View Post
    Hi Betty, I appricate it was a bug, but yet people paid $30 for her @ 3*, where as others like myself, had to pay the $100.00

    How about you send me 100 soul stones and 6 million gems and we call it even!!!

    Hey even 500 gems would be sweet with said 100 soul stones.
    Dear Leader
    I think we could re-send you a package which equals 50 USD at the most because you also received other items from the package. If you would not take it, you could ask help from Google Play or iTunes to cancel the order. Thanks.

    Best Regards
    Betty
    Last edited by Betty; 07-27-2018 at 02:12 AM.

  5. #5
    Universal Leader Contributor Level 10
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    If this was just graphical glitch, or some players really pay less amount of money to get this hero (30 SS before fix and 80 after fix)?

  6. #6
    Iron Member Contributor Level 2
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    Hi Betty:

    Account ID is 28035057


    Just whip thru the USD $50 package.
    Thanks.

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by kiwicon View Post
    Hi Betty:

    Account ID is 28035057


    Just whip thru the USD $50 package.
    Thanks.
    Dear Leader
    Please post the order receipt or purchase history for your $100 orders here or by PM. And then try place an unpaid order, which means you stop at the last step when it asks for your password or confirms the payment. And then let us know and we will verify that order for you. Thanks.

    Best Regards
    Betty

  8. #8
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    See screen shot below.

    Click image for larger version. 

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    What do you mean by:

    And then try place an unpaid order, which means you stop at the last step when it asks for your password or confirms the payment. And then let us know and we will verify that order for you. Thanks.
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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  9. #9
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by kiwicon View Post
    See screen shot below.

    Click image for larger version. 

Name:	1221.png 
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Size:	53.4 KB 
ID:	14184


    What do you mean by:

    And then try place an unpaid order, which means you stop at the last step when it asks for your password or confirms the payment. And then let us know and we will verify that order for you. Thanks.
    Dear Leader
    We found that you have canceled those orders that we will not confirm this order for you. Thank you.

    Best Regards
    Betty

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