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Thread: Lost account

  1. #16
    Bronze Member Contributor Level 4
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    I think a lot of people have left heroes charge it seems that way anyway on the forums page itís maybe becoming to boring

  2. #17
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    Betty if you could please reply I have my acc details please help

  3. #18
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    Betty please help me

  4. #19
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    Acc name grant taitz
    Nickname funny222
    Server kelos 41
    Acc id 5954028
    Team level 106
    Vip level 14
    This is what I remember

  5. #20
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    I am sorry that I have to confirm the ownership first. If you said that you sent screenshot or photos to the support, they should have helped or will help you soon if everything's clear. If they cannot help, I will just tell you the same thing. Thanks.

    Best Regards
    Betty

  6. #21
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    Hi Betty I can send you the screenshot also but I donít know how to on the forums on support it was easy enough with camera option

  7. #22
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Funny222 View Post
    Hi Betty I can send you the screenshot also but I donít know how to on the forums on support it was easy enough with camera option
    Dear Leader
    Sorry for the inconvenience. You can try upload the pictures to postimg.org or imgur.com and then post the link here. If you are using a PC, you can attach the picture by using our reply toolbar to attach the pictures. Thanks.

    Best Regards
    Betty

  8. #23
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    They deleting my messages and not taking any notice what can i do about this? Please help me i told them Iíll go to my lawyer and they donít even care

  9. #24
    Bronze Member Contributor Level 3
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    And what will your lawyer do?

  10. #25
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    Servidor W : kil rai

    Nome do personagem: Crimson

    ID da conta: 28039585

    Dispositivo : ios

    Detalhe do problema: n„o consigo transferir progresso da conta para dispositivo Android

    Id da conta novo dispositivo 28934738

  11. #26
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Adriano.sales View Post
    Servidor W : kil rai

    Nome do personagem: Crimson

    ID da conta: 28039585

    Dispositivo : ios

    Detalhe do problema: n„o consigo transferir progresso da conta para dispositivo Android

    Id da conta novo dispositivo 28934738
    Dear Leader
    We will reset your existing ios-android link and then you can try again. Thanks.

    Best Regards
    Betty

  12. #27
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    Desculpe sou leigo nisso eu logo a conta no iOS gamecenter mas n„o estou conseguindo vincular ao meu novo play games android na opÁ„o de vincular novo dispositivo do jogo

  13. #28
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    Hi Betty Iím still trying to get my acc retrieved old acc no 5954028 new acc no 28925142

  14. #29
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Grant Taitz View Post
    Hi Betty Iím still trying to get my acc retrieved old acc no 5954028 new acc no 28925142
    Dear Leader
    We can see that 5954028 is a vip 5 account. If you have another account and it's vip 14. We have to confirm the account ownship first. You may PM us the purchase history for your v14 account and its account id. Anyway, we will try re-link your vip 5 account first. Thanks.

    Best Regards
    Betty

  15. #30
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or flight ticket is needed to prove that you've been there when you created one of both accounts . You can send the screenshots via PM. Thanks.

    Best Regards
    Betty

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