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Thread: Lost account

  1. #1
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    Lost account

    Hi Betty please help me my phone got stolen it was android Samsung galaxy my new phone now is iOS iPhone my account information is account name grant taitz or funny 222 I think funny 222 is the nickname team level 106 act Id 5954028 vip level 14 server kelos 41

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Grant Taitz View Post
    Hi Betty please help me my phone got stolen it was android Samsung galaxy my new phone now is iOS iPhone my account information is account name grant taitz or funny 222 I think funny 222 is the nickname team level 106 act Id 5954028 vip level 14 server kelos 41
    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty

  3. #3
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    And how am I supposed to do that I think we had this problem the previous time I have new e-mail and different phone with no previous information and for heroes charge screenshots this is my acc anyway so please recover it for me re-link it

    Acc name Grant Taitz
    Nickname funny222
    Team level 106
    Acc id 5954028
    Vip level 14
    Server kelos 41

  4. #4
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    I have also contacted support so it shouldnít be a problem

  5. #5
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    I can even tell you how many heroes I had 135 all except for four are on minimum orange with team level 95

  6. #6
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    Grant Taitz is a gold member and funny222 is a bronze member thatís why Iím always not sure if funny222 is another acc because I have both on log in with two different passwords on my game that I lost it was registered and connected as funny222 with playstore now Iím with AppStore with no connection I mentioned that earlier

  7. #7
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    Iíll send you a quick post logged in as funny222

  8. #8
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    Hi this is logged in as funny222

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    We are so sorry that it's been a long time that we have to verify it again. You can send the information via PM. Thanks.

    Best Regards
    Betty

  10. #10
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    I sent screenshot to support

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Funny222 View Post
    I sent screenshot to support
    Dear Leader
    I think our will see your screenshot soon and they will help you there. Thanks.

    Best Regards
    Betty

  12. #12
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    They saying my two accs are from different countries as I sent them details of my new acc opened up this week they making me a problem

  13. #13
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    Betty please help me tell me what other proof to send my previous e-mail was taitz222@gmail.com my new e-mail is Granttaitz@icloud.com

  14. #14
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    Iíve spent a lot of money on this game and deserve to have it back

  15. #15
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    Iíve mentioned this to support this is not fair thereís no ways Iíll have to keep on until proof of my recovery is achieved and my account is restored

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