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Thread: Need help please admin

  1. #1
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    Need help please admin

    I recently factory reset my phone and I lost my old account for HEROES ARENA, I need help to retrieve it please I have level 29 and lots of high level equipment is waste if I lost it forever, my old account name is KURIMAW, I made new a ccountScreenshot_20180621-135330.jpg

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Kurimaw View Post
    I recently factory reset my phone and I lost my old account for HEROES ARENA, I need help to retrieve it please I have level 29 and lots of high level equipment is waste if I lost it forever, my old account name is KURIMAW, I made new a ccountScreenshot_20180621-135330.jpg
    Dear Player
    Sorry for the inconvenience. And we need the account id you see on your device so that we can replace it with your old account. Thanks.

    Best Regards
    Betty

  3. #3
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    345018 that's the new one, but I can't remember my old account I can't even find my old account if I type it to add friend

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Kurimaw View Post
    345018 that's the new one, but I can't remember my old account I can't even find my old account if I type it to add friend
    Dear Player
    345018 is a pretty early account id. So we thought that it was your old account. Beside, we couldn't find any matches for KURIMAW. So please recall that if you even changed your in-game name. We need the in-game name to locate your account, and we also need the new account id you have on your device now so that we could replace it with your old one. Thanks.

    Best Regards
    Betty

  5. #5
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    Admin, KURIMAW is my old account name I am also having problem locating my old account when I type it to add friend, I think all my old data were erased

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Kurimaw View Post
    Admin, KURIMAW is my old account name I am also having problem locating my old account when I type it to add friend, I think all my old data were erased
    Dear Player
    Did you ever change your character name please? Or did you use any special characters in your name please? Thanks.

    Best Regards
    Betty

  7. #7
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    Screenshot_20180628-170919.jpg I hope this helps admin it's from my fb account where I bound my old heroes arena account

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Player
    This is your facebook id which bound to the Heroes Arena account. If your account has been linked to facebook. You should be able to retireve it on any devices after completing first few tutorial steps. But you may have to reset your phone to remove the current login credential in order to download this one. Thanks.

    Best Regards
    Betty

  9. #9
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    When I click to account it only has link to FB or Google Play nut there's no switch account button

  10. #10
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    Dear Admin I found my old account Screenshot_20180629-142315.jpg this is it! I only need hScreenshot_20180629-142315.jpghelp how to switch from old to new

  11. #11
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    Admin this is my old account Screenshot_20180629-142315.jpg I had to change my server to Europe for it to show up, I need help to switScreenshot_20180629-142315.jpgScreenshot_20180629-142315.jpgswitch account to this new one for the European server there's also NO switch account button, how do I change from new to old?

  12. #12
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    This is my new account from European serverScreenshot_20180629-170637.jpg

  13. #13
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Kurimaw View Post
    This is my new account from European serverScreenshot_20180629-170637.jpg
    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  14. #14
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    Thank you very much Admin! I got my old account now you saved me alot of grinding again and i got my character skins back

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