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Thread: My account was banned !

  1. #1
    Iron Member Contributor Level 1
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    May 2018
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    My account was banned !

    Dear Ucool team,
    This morning, i received an answer from forum about my acc was banned becoz purchased back. I didn't know anything about this problem. I didn't do any purchased back. So please check again this problem.

    This is my bill which i bought for my account Click image for larger version. 

Name:	bill.jpg 
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Size:	89.3 KB 
ID:	14082Click image for larger version. 

Name:	bill.jpg 
Views:	0 
Size:	89.3 KB 
ID:	14082

  2. #2
    Iron Member Contributor Level 1
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    May 2018
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    dear Betty, Ember,

    My account had been banned becoz purchased back prolem. I dont know why. Maybe i bought diamonds free from thirdy shops before. Please help me get my account back becoz i played this acc over 2 years. I am still playing many accounts in this game too So sad.

    This is info about my acc ID:28308985 , IGN : SubinVN 04 ( server 52 Corax ).

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Sep 2014
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    Dear Leader
    Most of the most recent purchases had been charged back which triggered the account closure procedure automatically. So we cannot do anything to help in this situation. Thanks.

    Best Regards
    Betty

  4. #4
    Iron Member Contributor Level 1
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    You must be from the United States. Ucool hates Americans

  5. #5
    Bronze Member Contributor Level 3
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    Quote Originally Posted by Coffee939 View Post
    You must be from the United States. Ucool hates Americans
    geez .. how old are you?

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