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Thread: Lag problem only in ranked

  1. #1
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    Lag problem only in ranked

    Nick: Behinder
    Id: 3190528
    Latency: 130-145
    fps: 29-30
    Live: Brazil, Rio grande do sul.
    Game mode: Ranked Games
    Details: This problem with ping in ONLY in ranked, my "normal games" stay around 25 ms. This start when i reach Plat IV, i dont know if the Rank is the problem, i think is with ranked games for me.

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    Quote Originally Posted by Behinder View Post
    Nick: Behinder
    Id: 3190528
    Latency: 130-145
    fps: 29-30
    Live: Brazil, Rio grande do sul.
    Game mode: Ranked Games
    Details: This problem with ping in ONLY in ranked, my "normal games" stay around 25 ms. This start when i reach Plat IV, i dont know if the Rank is the problem, i think is with ranked games for me.
    it is same to everybody who have decent phone, because it is only on rnaked, except at me started after gold IV.....
    when i see in matchmakeing several asian flag then i know i will lagging.... sometimes have 10 sec long lagg with latency 500-600 and non ranked game is smoothly without any lagg....

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Behinder View Post
    Nick: Behinder
    Id: 3190528
    Latency: 130-145
    fps: 29-30
    Live: Brazil, Rio grande do sul.
    Game mode: Ranked Games
    Details: This problem with ping in ONLY in ranked, my "normal games" stay around 25 ms. This start when i reach Plat IV, i dont know if the Rank is the problem, i think is with ranked games for me.
    Dear Player
    Sorry for the inconvenience. We will report the case to our developers and engineers. Thanks.

    Best Regards
    Betty

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    Thank you so much Betty !

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    Quote Originally Posted by Betty View Post
    Dear Player
    Sorry for the inconvenience. We will report the case to our developers and engineers. Thanks.

    Best Regards
    Betty
    Betty, when you fix/if you fix/if you cant fix, please tell me, i will stay away from ranked at the answer !

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Behinder View Post
    Betty, when you fix/if you fix/if you cant fix, please tell me, i will stay away from ranked at the answer !
    Dear Player
    We tried to ping your Network Operator's node and we only got a pretty low lactency. Would you install an App and try to ping our server please?
    You could search and download the App "IP Tools: Network Utilities" and use the Ping and TraceRoute functions to check the network performance between your device to our server. And then attach the screenshots for Ping and TraceRoute results. So that we will know why you got a high latency. Thanks.
    South America Server 52.67.246.76

    Best Regards
    Betty

  7. #7
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    Quote Originally Posted by Betty View Post
    Dear Player
    We tried to ping your Network Operator's node and we only got a pretty low lactency. Would you install an App and try to ping our server please?
    You could search and download the App "IP Tools: Network Utilities" and use the Ping and TraceRoute functions to check the network performance between your device to our server. And then attach the screenshots for Ping and TraceRoute results. So that we will know why you got a high latency. Thanks.
    South America Server 52.67.246.76

    Best Regards
    Betty


    Here, the prints, tell me if you need more !:
    https://br.pinterest.com/pin/693695148828331451/
    https://br.pinterest.com/pin/693695148828331459/
    https://br.pinterest.com/pin/693695148828331460/

  8. #8
    Platinum Member Contributor Level 7 xxSniperGamingxx's Avatar
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    I will also install this app because I often still lag. In the past i could play in medium graphics without any problem
    Betty, please tell me the Europe server address

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by xxSniperGamingxx View Post
    I will also install this app because I often still lag. In the past i could play in medium graphics without any problem
    Betty, please tell me the Europe server address
    Dear Player
    Our Europe Server's IP is 35.156.232.143. Usually we only need the last several nodes before you reaches our server. Thanks.

    Best Regards
    Betty

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Player
    Please also show us the lines after #11 till you reached our IP. Thanks.

    Best Regards
    Betty

  11. #11
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    Quote Originally Posted by Betty View Post
    Dear Player
    Please also show us the lines after #11 till you reached our IP. Thanks.

    Best Regards
    Betty
    Here, is in the #21 line (last)

    https://i.pinimg.com/564x/0d/0e/96/0...b4b41230be.jpg

    Here is a print of another lines

    https://i.pinimg.com/564x/9e/3f/9c/9...3360ccd0ad.jpg

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    Quote Originally Posted by Behinder View Post
    Betty, any news ?

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    Hello,

    I started to experience lag issues when I reached platinum 5 rank. It’s really affecting my game experience.

    It’s red 275+ ms every time I play. I use iPad Air and iphone7

    My account is HiKarUau and I am in Darwin Australia.

    Cheers,
    Jaime

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Behinder View Post
    Betty, any news ?
    Dear Player
    We've just reported your case to our engineers and developers. They will review your case but it may take some time before we can setup proxies server to make the connection more stable for your region or Operator's network. Thanks.

    Best Regards
    Betty

  15. #15
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    Quote Originally Posted by Betty View Post
    Dear Player
    We've just reported your case to our engineers and developers. They will review your case but it may take some time before we can setup proxies server to make the connection more stable for your region or Operator's network. Thanks.

    Best Regards
    Betty
    Thank you so much Betty ! If you want any help to see bugs or test thing in the game, just tell me !

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