Heroic Case not received

[Lyph]

Hi Betty,

unfortunately there was a problem with a bought Heroic Case. Please look into it and confirm the purchase.
Very important for me would be that the Purchase Event (Day 6) will be updated too so that Treasure Hunter can be unlocked with the 7th Day.

Account ID: 28478800
Server: 30
Order: Heroic Case - $9.99 (999 Amazon coins)
Amazon order number: D01-9784154-0936635

Best regards
Lyph

Screenshot_20180404-002505.jpg
order 04-04-2018.png

[Betty]

Hi Betty,

unfortunately there was a problem with a bought Heroic Case. Please look into it and confirm the purchase.
Very important for me would be that the Purchase Event (Day 6) will be updated too so that Treasure Hunter can be unlocked with the 7th Day.

Account ID: 28478800
Server: 30
Order: Heroic Case - $9.99 (999 Amazon coins)
Amazon order number: D01-9784154-0936635

Best regards
Lyph

Screenshot_20180404-002505.jpg
order 04-04-2018.png

Dear Leader
Thank you for being patient with us. And we've just delivered your order now. Thanks.

Best Regards
Betty

[Lyph]

Thank you very much for the fast support.

The problem was solved.

- Can be closed / deleted. -

[charae]

I once again raise the issue with the same problem. When I bought the 4.99 pack, it took about 16 hours and finally I checked the items I bought.
I tried to buy the 9.99 pack as soon as possible,Because the period is short. But the first message I saw was opened. The message says, The purchase was successful, but it would take time, so to wait. I was really embarrassed. Items have not been delivered so far.
I have plans to continue to buy the packs, and if this problem ever happens again, will miss the opportunity to buy the pack!!
By this time, when I bought the pack, it was delivered immediately. But when I tried to buy the last 2times, 4.99 and 9.99 packs, there was a problem.
I desperately want to be delivered immediately as soon as buy the pack.
hope you will be able to deliver it immediately so that it will not take time again.

I hope you solve this problem as soon as possible

Account ID: 28862123
Server:215
Order: Heroic Case - $9.99 (999 Amazon coins)
Amazon order number: # D01-6670404-8701017


10.png11.jpg

[Betty]

I once again raise the issue with the same problem. When I bought the 4.99 pack, it took about 16 hours and finally I checked the items I bought.
I tried to buy the 9.99 pack as soon as possible,Because the period is short. But the first message I saw was opened. The message says, The purchase was successful, but it would take time, so to wait. I was really embarrassed. Items have not been delivered so far.
I have plans to continue to buy the packs, and if this problem ever happens again, will miss the opportunity to buy the pack!!
By this time, when I bought the pack, it was delivered immediately. But when I tried to buy the last 2times, 4.99 and 9.99 packs, there was a problem.
I desperately want to be delivered immediately as soon as buy the pack.
hope you will be able to deliver it immediately so that it will not take time again.

I hope you solve this problem as soon as possible

Account ID: 28862123
Server:215
Order: Heroic Case - $9.99 (999 Amazon coins)
Amazon order number: # D01-6670404-8701017


10.png11.jpg

Dear Leader
Really sorry for the inconvenience that our system may have missed your order. We will confirm and deliver your order as soon as possible. For your 4.99 order, please also attach a screenshot so that we could confirm it for you if it's not delivered yet. Thanks.

Best Regards
Betty

[egga_bubbel]

After the end of the season I did not receive a gift of 650 diamonds. Even though my rank is Diamond IV. Please check for my season gift. thank you

ID : 31115216
server : 3
Area : Asia