Results 1 to 5 of 5

Thread: Heroic Case not received

  1. #1
    Gold Member Contributor Level 6
    Join Date
    May 2016
    Location
    Germany
    Posts
    165
    Rep Power
    8

    Heroic Case not received

    Hi Betty,

    unfortunately there was a problem with a bought Heroic Case. Please look into it and confirm the purchase.
    Very important for me would be that the Purchase Event (Day 6) will be updated too so that Treasure Hunter can be unlocked with the 7th Day.

    Account ID: 28478800
    Server: 30
    Order: Heroic Case - $9.99 (999 Amazon coins)
    Amazon order number: D01-9784154-0936635

    Best regards
    Lyph

    Screenshot_20180404-002505.jpg
    order 04-04-2018.png

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    23,857
    Rep Power
    10
    Quote Originally Posted by Lyph View Post
    Hi Betty,

    unfortunately there was a problem with a bought Heroic Case. Please look into it and confirm the purchase.
    Very important for me would be that the Purchase Event (Day 6) will be updated too so that Treasure Hunter can be unlocked with the 7th Day.

    Account ID: 28478800
    Server: 30
    Order: Heroic Case - $9.99 (999 Amazon coins)
    Amazon order number: D01-9784154-0936635

    Best regards
    Lyph

    Screenshot_20180404-002505.jpg
    order 04-04-2018.png
    Dear Leader
    Thank you for being patient with us. And we've just delivered your order now. Thanks.

    Best Regards
    Betty

  3. #3
    Gold Member Contributor Level 6
    Join Date
    May 2016
    Location
    Germany
    Posts
    165
    Rep Power
    8
    Thank you very much for the fast support.

    The problem was solved.

    - Can be closed / deleted. -

  4. #4
    New Comers
    Join Date
    Jun 2018
    Posts
    4
    Rep Power
    1
    I once again raise the issue with the same problem. When I bought the 4.99 pack, it took about 16 hours and finally I checked the items I bought.
    I tried to buy the 9.99 pack as soon as possible,Because the period is short. But the first message I saw was opened. The message says, The purchase was successful, but it would take time, so to wait. I was really embarrassed. Items have not been delivered so far.
    I have plans to continue to buy the packs, and if this problem ever happens again, will miss the opportunity to buy the pack!!
    By this time, when I bought the pack, it was delivered immediately. But when I tried to buy the last 2times, 4.99 and 9.99 packs, there was a problem.
    I desperately want to be delivered immediately as soon as buy the pack.
    hope you will be able to deliver it immediately so that it will not take time again.

    I hope you solve this problem as soon as possible

    Account ID: 28862123
    Server:215
    Order: Heroic Case - $9.99 (999 Amazon coins)
    Amazon order number: # D01-6670404-8701017


    10.png11.jpg

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    23,857
    Rep Power
    10
    Quote Originally Posted by charae View Post
    I once again raise the issue with the same problem. When I bought the 4.99 pack, it took about 16 hours and finally I checked the items I bought.
    I tried to buy the 9.99 pack as soon as possible,Because the period is short. But the first message I saw was opened. The message says, The purchase was successful, but it would take time, so to wait. I was really embarrassed. Items have not been delivered so far.
    I have plans to continue to buy the packs, and if this problem ever happens again, will miss the opportunity to buy the pack!!
    By this time, when I bought the pack, it was delivered immediately. But when I tried to buy the last 2times, 4.99 and 9.99 packs, there was a problem.
    I desperately want to be delivered immediately as soon as buy the pack.
    hope you will be able to deliver it immediately so that it will not take time again.

    I hope you solve this problem as soon as possible

    Account ID: 28862123
    Server:215
    Order: Heroic Case - $9.99 (999 Amazon coins)
    Amazon order number: # D01-6670404-8701017


    10.png11.jpg
    Dear Leader
    Really sorry for the inconvenience that our system may have missed your order. We will confirm and deliver your order as soon as possible. For your 4.99 order, please also attach a screenshot so that we could confirm it for you if it's not delivered yet. Thanks.

    Best Regards
    Betty

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •