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Thread: Heroic Package not receive

  1. #1
    Platinum Member Contributor Level 7 |AM| Carlson's Avatar
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    Heroic Package not receive

    Hi Betty, I have brought Heroic Package few hours ago but didn't received it. Please help for the the package and the event rewards:

    Both Purchase Event
    Double Basic Gems Events
    Magic Chest

    Attached herewith the payment notification from my credit card.
    3_30.jpg

    Account ID: 14555776
    Heroes Charge server 96 Eva
    Ayni Malyi |AM| 110060180
    Start HC since Feb 2015
    TL 108
    VIP 15

    Heroes Charge Stats Calculator: http://hcharge.tk/

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by |AM| Carlson View Post
    Hi Betty, I have brought Heroic Package few hours ago but didn't received it. Please help for the the package and the event rewards:

    Both Purchase Event
    Double Basic Gems Events
    Magic Chest

    Attached herewith the payment notification from my credit card.
    3_30.jpg

    Account ID: 14555776
    Dear Leader
    Sorry for the inconvenience. Please attach the screenshot from your iTunes history which shows this order with the date shown. And then we can manually confirm the order for you. Thank you.

    Best Regards
    Betty

  3. #3
    Platinum Member Contributor Level 7 |AM| Carlson's Avatar
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    Hi Betty, here you go.

    ng 2.jpg

    THANKS!
    Heroes Charge server 96 Eva
    Ayni Malyi |AM| 110060180
    Start HC since Feb 2015
    TL 108
    VIP 15

    Heroes Charge Stats Calculator: http://hcharge.tk/

  4. #4
    Platinum Member Contributor Level 7 |AM| Carlson's Avatar
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    Hi Betty, I have received the package and Event Rewards.
    But I didn't get my VIP point, can you help to check?

    Thanks!
    Heroes Charge server 96 Eva
    Ayni Malyi |AM| 110060180
    Start HC since Feb 2015
    TL 108
    VIP 15

    Heroes Charge Stats Calculator: http://hcharge.tk/

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by |AM| Carlson View Post
    Hi Betty, I have received the package and Event Rewards.
    But I didn't get my VIP point, can you help to check?

    Thanks!
    Dear Leader
    Our admin told me that the VIP points had been added to your VIP status. Thanks.

    Best Regards
    Betty

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