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Thread: Facebook Feature Problem

  1. #1
    Diamond Member Contributor Level 9 [GY] Nader's Avatar
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    Facebook Feature Problem

    Dear Betty,

    Today I have encountered three things in Facebook feature after today's update:
    1- The help all button is not working properly, when I press it, the game loads and then shows connection error.
    2- You must scroll to the last page before pressing help all, otherwise you are helping your current page.
    3- The amount of gems obtained is reduced to the ground, the difference is very noticeable.

    Please investigate, as there is definitely an unannounced change in the feature.

    Best Regards,
    Nader
    Tired of ucool pay to win policy. Give them a 1* review.

  2. #2
    Iron Member Contributor Level 1
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    I experienced the same here. Please take a look,and fix it

  3. #3
    Iron Member Contributor Level 2
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    Same here. Please fix it.

  4. #4
    Silver Member Contributor Level 5
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    Yeah same here...

  5. #5
    Iron Member Contributor Level 2
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    I still got all the gifts I normally get but almost none if it is gems now

  6. #6
    Iron Member Contributor Level 1
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    Quote Originally Posted by umbala View Post
    I still got all the gifts I normally get but almost none if it is gems now
    Seriously man? Read the three points that mentioned above,carefully

  7. #7
    Bronze Member Contributor Level 3
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    Indeed, i have the same problem! Cant help my FB friends because i become a connection error on every page i try!

    And at this time (18:30, 13,5 hours after daily 5am reset!!!) i could only collect max. 400 gems from my 5000 FB friends!

    Betty, Ember or whatever ure name is fix this BUG who appeared after the update from 28-03!!!!

  8. #8
    Platinum Member Contributor Level 7
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    I had the connection error and very low gem count as well.

  9. #9
    Universal Leader Contributor Level 10
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    such a scheming way to reduce our gems from fb, they'll say nothing has been changed.

  10. #10
    Iron Member Contributor Level 2
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    Quote Originally Posted by Nevmid View Post
    Seriously man? Read the three points that mentioned above,carefully
    You're the one who should read what I said carefully. I got the SAME amount of gifts I normally get, meaning it's not an issue of sending/receiving gifts. There's a connection issue sending gifts too, but the bigger issue is the much lower gem ratio.

  11. #11
    Prime Leader Contributor Level 12
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    Point 2 is a well known bug. Basically you just help portion of your friends. We have asked for a fix and never fixed.

    Also gem ratio has been reduced a lot. If it is a bug, fix it! If it was intentionally nerfed its a shame.

  12. #12
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by [GY] Nader View Post
    Dear Betty,

    Today I have encountered three things in Facebook feature after today's update:
    1- The help all button is not working properly, when I press it, the game loads and then shows connection error.
    2- You must scroll to the last page before pressing help all, otherwise you are helping your current page.
    3- The amount of gems obtained is reduced to the ground, the difference is very noticeable.

    Please investigate, as there is definitely an unannounced change in the feature.

    Best Regards,
    Nader
    Dear Leader
    Thank you for your feedbacks. For #1, our developer said that it's a known issue and we are working on it now. For #2 and #3, we've reported it to our productioni team colleagues and developers.

    Best Regards
    Betty

  13. #13
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by [GY] Nader View Post
    Dear Betty,

    Today I have encountered three things in Facebook feature after today's update:
    1- The help all button is not working properly, when I press it, the game loads and then shows connection error.
    2- You must scroll to the last page before pressing help all, otherwise you are helping your current page.
    3- The amount of gems obtained is reduced to the ground, the difference is very noticeable.

    Please investigate, as there is definitely an unannounced change in the feature.

    Best Regards,
    Nader
    Dear Leader
    For #1, it was a performance issue, and our developer just improve the query algorithm. Please try again and see if it's working now. Thanks.

    Best Regards
    Betty

  14. #14
    Diamond Member Contributor Level 9 [GY] Nader's Avatar
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    Quote Originally Posted by Betty View Post
    Dear Leader
    For #1, it was a performance issue, and our developer just improve the query algorithm. Please try again and see if it's working now. Thanks.

    Best Regards
    Betty
    Dear Betty,

    It is still not working properly.

  15. #15
    Iron Member Contributor Level 2
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    Fucking ucool. U killed the game.u can give me a warnings. But u ar fuckolll

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