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Thread: No package received please help me

  1. #1
    Iron Member Contributor Level 2
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    No package received please help me

    No package received
    Dear Ucool,

    On the 19th of March i purchased the Heroic Package for 99.9$ 3 Times...
    I did transfer the money(Coins) but never obtained anything.

    what i did was i did want to buy the package with Amazon Coins and the Payment was successful.
    Then i didnt get the Package and did try again since it was still available and still nothing ...
    after 30 mins i did try it again and again no Package with Gems in my Mailbox..

    Please help me


    Nickname:☆Alucard☆
    server: 13
    Account ID:26441808


    i Paid 3 Times 99.9$ (10,499 Coins) and didnt get 1 Package

    1.jpg

    2.jpg

    3.jpg


    299.7$ paid for nothing

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Blizzard View Post
    No package received
    Dear Ucool,

    On the 19th of March i purchased the Heroic Package for 99.9$ 3 Times...
    I did transfer the money(Coins) but never obtained anything.

    what i did was i did want to buy the package with Amazon Coins and the Payment was successful.
    Then i didnt get the Package and did try again since it was still available and still nothing ...
    after 30 mins i did try it again and again no Package with Gems in my Mailbox..

    Please help me


    Nickname:☆Alucard☆
    server: 13
    Account ID:26441808


    i Paid 3 Times 99.9$ (10,499 Coins) and didnt get 1 Package

    1.jpg

    2.jpg

    3.jpg


    299.7$ paid for nothing
    Dear Leader
    Soryy for the inconvenience. Our system missed your orders. We've just manually confirm 3 purchases for you.

    Best Regards
    Betty

  3. #3
    Iron Member Contributor Level 2
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    Thank you, is that normal that it happens with Amazon coins?

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Blizzard View Post
    Thank you, is that normal that it happens with Amazon coins?
    Dear Leader
    There's a small chance that it would happen on Amazon or Apple orders. Thanks.

    Best Regards
    Betty

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