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Thread: Account was compromised

  1. #1
    Iron Member Contributor Level 1
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    Feb 2015
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    Account was compromised

    Server: 75(Bokka)
    Character Name: []Turahtid
    Account ID: 28037754
    Device(optional): iPhone X
    Estimate Time of Problem:15:30 GMT+8 March 13, 2018
    Problem Detail: Somebody logged in and spent around 15k gems and 10 mil gold on I don't know what since I do not see any extra items or soul coins. The shops didn't look like any items were bought either. I'm not sure where the gems and gold went but they are missing. Also, that person used all of my resource items and changed my war hall defense team so I could be attacked since my resources was way over the vault cap. I changed my facebook password about a week ago too so nobody should have been able to access the game account.

    Please help recover what I lost and unlink any other possible social accounts to the game account.

    Thank you,
    rahtid

  2. #2
    Iron Member Contributor Level 1
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    Or please tell me if it was a bug.

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Sep 2014
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    Dear Leader
    We are so sorry that your gems were used to buy resources that we cannot reverse or refund the operation. And unless you share your App Store/iCould account to a third party, no one could login your account. And our developer don't think that it's bug. Thanks.

    Best Regards
    Betty

  4. #4
    Iron Member Contributor Level 1
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    Thank you for responding Betty, looks like I'll be quitting then.

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