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Thread: Lost almighty soul stones

  1. #1
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    Lost almighty soul stones

    Server 210
    Alias: {S}oggy Taco
    Acct ID: 28351862
    Device: iPhone 6
    Estimated time of problem: 3-12-18 230 pm

    I had 157 almighty soul stones and I attempted to evolve matchless hammer from 3 to 4 stars. It failed to change his stars and it took all my almighty soul stones down to 18 stones. Please help me fix this problem. Thank you

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Jaydrice9 View Post
    Server 210
    Alias: {S}oggy Taco
    Acct ID: 28351862
    Device: iPhone 6
    Estimated time of problem: 3-12-18 230 pm

    I had 157 almighty soul stones and I attempted to evolve matchless hammer from 3 to 4 stars. It failed to change his stars and it took all my almighty soul stones down to 18 stones. Please help me fix this problem. Thank you
    Dear Leader
    We are so sorry that because the log shows that the hero already evolved to 5 star that we can only refund part of the almighty soul stones to you. Thanks.

    Best Regards
    Betty

  3. #3
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    I am logged into the game right now. My matchless hammer is definitely still 3 stars. I have a screenshot but cannot figure out how to attach it

  4. #4
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    I am still waiting for a resolution. My matchless hammer is only 3 stars. You said heís 5 stars but Iím telling you that he is not. I was attempting to make him 4 stars and thatís what I want. Thank you for returning the missing almighty soul stones now please make him 4 stars and this issue will be complete. Thanks

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Jaydrice9 View Post
    I am logged into the game right now. My matchless hammer is definitely still 3 stars. I have a screenshot but cannot figure out how to attach it
    Dear Leader
    You used it on the Savage One. Thanks.

    Best Regards
    Betty



    9 2018-03-12 15:09:19 28351862 210 - Spectre Axe chero_web29 HeroEvolve OnHeroEvolve:14 Almighty Soul Stone (2000) 157 18
    10 2018-03-12 15:09:19 28351862 210 - Spectre Axe chero_web29 HeroEvolve OnHeroEvolve:14 Savage One (137) 11 0
    11 2018-03-12 15:08:37 28351862 210 - Spectre Axe chero_web29 HeroEvolve OnHeroEvolve:14 Savage One (137) 111 11

  6. #6
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    Why in the heck would I do that? Thanks for nothing

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