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Thread: No package received

  1. #1
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    No package received

    Dear Ucool,

    On the 12th of february i purchased the flywheel heroine pack for 49.99USD(€48.99).
    however heroes charge just had an update when i bought it. I did transfer the money but never obtained anything.


    Nickname:BBGUN
    server: 212
    Account ID:28585736

    *edit the transfer might come the next day due to the payment through iDeal

    Is there anyway to get the flywheel heroine pack? Plz reply if you need more information about my payment
    Unfortunately i cant upload my screenshot of my receipt. Is there any other way to show you the receipt?
    Last edited by BBGUN; 02-12-2018 at 01:16 PM. Reason: Trying to upload screensave bill

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by BBGUN View Post
    Dear Ucool,

    On the 12th of february i purchased the flywheel heroine pack for 49.99USD(€48.99).
    however heroes charge just had an update when i bought it. I did transfer the money but never obtained anything.


    Nickname:BBGUN
    server: 212
    Account ID:28585736

    *edit the transfer might come the next day due to the payment through iDeal

    Is there anyway to get the flywheel heroine pack? Plz reply if you need more information about my payment
    Unfortunately i cant upload my screenshot of my receipt. Is there any other way to show you the receipt?
    Dear Leader
    Sorry for the inconvenience that our system missed your order. Please attach or link a screenshot of your iTune Purchase History here. And then we will manually confirm and deliver your order as soon as possible. Thanks.

    Best Regards
    Betty

  3. #3
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    Dear Betty,

    Ive tried to upload the picture from my phone. However that doesnt work. https://s.amsu.ng/FryJMj3smqEN. This link will contain my receipt of my payment. Will this help?

  4. #4
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    rekening.jpg

    Dear Betty,

    here is my receipt.
    will this do?

  5. #5
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    Quote Originally Posted by BBGUN View Post
    rekening.jpg

    Dear Betty,

    here is my receipt.
    will this do?
    Got my money back thx Ucool. Bought the package without problems this time

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by BBGUN View Post
    rekening.jpg

    Dear Betty,

    here is my receipt.
    will this do?
    Dear Leader
    This is not the Google Receipt. Google Receipt shows the google receipt number and the Heroes Charge Package name. Thanks.

    Best Regards
    Betty

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