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Thread: Facebook friends bug

  1. #1
    Prime Leader Contributor Level 11
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    Facebook friends bug

    During the last 10 days I have noticed increased difficulty to get 20 gems gifts from Facebook although I have 5k friends.

    1. Help All button is bugged. It does not sent gifts to all your friends. If you go to another page you see friends that you haven't sent gifts. I have pressed the button many times and still friends with no gift sent exist.

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    2. I have a strong feeling ucool decided to lower the probability of gems gifts. It was about 3%-4%. Hope this is not the case.

    Betty can you check it out? First fix the bug, second check if you decrease the probability of gem gifts by error...

  2. #2
    Platinum Member Contributor Level 7
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    I can confirm both. Also is very annoying the question about notify the friend for the gift.

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by zissop View Post
    During the last 10 days I have noticed increased difficulty to get 20 gems gifts from Facebook although I have 5k friends.

    1. Help All button is bugged. It does not sent gifts to all your friends. If you go to another page you see friends that you haven't sent gifts. I have pressed the button many times and still friends with no gift sent exist.

    Click image for larger version. 

Name:	Screenshot_2018-01-31-22-30-32-708_com.ucool.hero.jpg 
Views:	0 
Size:	96.2 KB 
ID:	13552

    2. I have a strong feeling ucool decided to lower the probability of gems gifts. It was about 3%-4%. Hope this is not the case.

    Betty can you check it out? First fix the bug, second check if you decrease the probability of gem gifts by error...
    Dear Leader
    For #1, our developer told us that they are trying to reproduce and fix the problem now. #2, we didn't make any changes to the rewards list. Thank you.

    Best Regards
    Betty

  4. #4
    Iron Member Contributor Level 1
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    Hi betty.

    Since the new release for facebook, i have also found a decrease of Gems. use to get 1000 a day easy, then over the last couple of days it declined, upto yesterday when i only got 10.

    I was talking to a mate about it yesterday saying i dont have a help friends button. If i click on Fackbook friends it just takes me to restart the game on a different server.
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    So i tried unlinking FB and relinking, still the same thing.
    So i then deleted the game and reinstalled, I managed to link FB to the new game, but when I synced thru google playstore to get my old account back, i am back to square 1 again. Can't link Facebook and the Facebook friends button again wants me to switch to a new server.

    looks like im not the only one having the issue.
    Can you please get this looked at ASAP as i need the gems for mondays magic chest

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    Incase you need my ID it is 28035057

    Thanks.

  5. #5
    Iron Member Contributor Level 1
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    Hi betty.

    I have sorted the issue myself.. have now re linked FB to my main account, and help friends button works and doesnt want me to restart the game on a new server.

    Cheers.

  6. #6
    Prime Leader Contributor Level 11
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    Many guildmates started to complain about this...they can't get as many gem gifts as on the near past.

    So 2 things can happened:

    1. Gem gift probability has been decreased. If so, please revert it back!
    2. Many quit the game so the pool sent gifts keeps decreasing. If that's the issue please increase gem gift probability.

    Finally can you sort the gifts by type on the screen? Or is it too difficult? It takes a lot of time to scroll down trying to locate these gem gifts.

  7. #7
    Silver Member Contributor Level 4
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    Hi. There is a problem with FaceBook "Help All" button.
    It works bad.

    I pressed once and all friends had a gifts, in the past.
    Now it's broken, you can see many friends without gifts
    on pages after pressing the button.

    Fix it please.

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by DmitryOlenin View Post
    Hi. There is a problem with FaceBook "Help All" button.
    It works bad.

    I pressed once and all friends had a gifts, in the past.
    Now it's broken, you can see many friends without gifts
    on pages after pressing the button.

    Fix it please.
    Dear Leader
    We are still working on fixing this problem. Thanks.

    Best Regards
    Betty

  9. #9
    Platinum Member Contributor Level 7
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    Maybe its a problem with time zones and cannot be fixed...

  10. #10
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    Quote Originally Posted by savatage View Post
    Maybe its a problem with time zones and cannot be fixed...
    Its not because you can send gift if you press manually the Send button at them. As long manually works why not auto?

  11. #11
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    Not so easy to explain what i mean but maybe it has to do with the log in of each player. If he log in after you press help all, maybe he will not get the gift.

    Edit: I just have my reset and its not what i thought.... so its possibly a bug

  12. #12
    Prime Leader Contributor Level 11
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    My calculations show that no more than 50% of friends get gifts.

    Fix this bug or double the probability of gem gifts!

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