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Thread: Unable to retrieve back Acct

  1. #1
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    Unable to retrieve back Acct

    Hi Betty I enc similar issue like most others do. When I load the game it kept asked me whether I want to reload new game and I accidentally hit the okay button. Now I am stuck with lv 1 Acct. My previous Acct is actually lv105 able to help me retrieve bk?

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by AlexToh View Post
    Hi Betty I enc similar issue like most others do. When I load the game it kept asked me whether I want to reload new game and I accidentally hit the okay button. Now I am stuck with lv 1 Acct. My previous Acct is actually lv105 able to help me retrieve bk?
    Dear Leader
    Please tell us the account ids for both level 1 and your old accounts and then we can fix the problem. Thanks.

    Best Regards
    Betty

  3. #3
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    Server 57 now lv1 id 28547502
    Previously lv105 id 8327833

  4. #4
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    How is it? Still unable to play yet

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by AlexToh View Post
    Server 57 now lv1 id 28547502
    Previously lv105 id 8327833
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

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