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Thread: Issue with claiming weekly/monthly etc card gems

  1. #1
    Iron Member Contributor Level 2
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    Issue with claiming weekly/monthly etc card gems

    Hi, I encountered an issue today after the update, also posted in the sticky which is probably not the best place for it.

    Server: 7

    Character Name: TGB Manc

    Account ID: 25993217

    Device(optional): ipad air

    Estimate Time of Problem: 13:00 GMT

    Problem Detail: I logged in for the first time today after the update approx. 13:00 gmt and went to daily events to claim my gems (weekly, monthly, season etc cards) and the free stamina. None of them were there to be claimed.

    Please can you look into this as ive obviously paid for all these cards.


    Cheers

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by MancDave View Post
    Hi, I encountered an issue today after the update, also posted in the sticky which is probably not the best place for it.

    Server: 7

    Character Name: TGB Manc

    Account ID: 25993217

    Device(optional): ipad air

    Estimate Time of Problem: 13:00 GMT

    Problem Detail: I logged in for the first time today after the update approx. 13:00 gmt and went to daily events to claim my gems (weekly, monthly, season etc cards) and the free stamina. None of them were there to be claimed.

    Please can you look into this as ive obviously paid for all these cards.


    Cheers
    Dear Leader
    Please try reinstall the game and see if it works again. When it's working again. Please let us know and we will manually re-send the missing card gems and stamina to you. Thanks.

    Best Regards
    Betty

  3. #3
    Platinum Member Contributor Level 7
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Please try reinstall the game and see if it works again. When it's working again. Please let us know and we will manually re-send the missing card gems and stamina to you. Thanks.

    Best Regards
    Betty
    Where is Tidal lord?

  4. #4
    Iron Member Contributor Level 2
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    Think you need to curb the tidal lord love in fella.

    Betty, thanks. Same issue today, no cards. Iíve just reinstalled. See if the same tomorrow.

  5. #5
    Platinum Member Contributor Level 7
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    Betty give us an valid explanation , where is Tidal lord , and why he still isn't released to any shop , such scenario never happened before with signin heroes

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by MancDave View Post
    Think you need to curb the tidal lord love in fella.

    Betty, thanks. Same issue today, no cards. Iíve just reinstalled. See if the same tomorrow.
    Dear Leader
    Maybe it's a display problem. The log shows that you got those gems indeed. You got them most often after you just bought stamina. Thanks.

    Best Regards
    Betty



    38 2018-01-08 02:11:44 25993217 7 - Psychopath chero_web30 DailyTaskReward Daily Task Reward:61Task:[Annual Card] 14536 14716 180
    39 2018-01-08 02:11:44 25993217 7 - Psychopath chero_web30 DailyTaskReward Daily Task Reward:60Task:[Season Card] 14386 14536 150
    40 2018-01-08 02:11:44 25993217 7 - Psychopath chero_web30 DailyTaskReward Daily Task Reward:62Task:[Weekly Card] 14716 14816 100
    41 2018-01-08 02:11:44 25993217 7 - Psychopath chero_web30 DailyTaskReward Daily Task Reward:16Task:[Monthly Card] 14266 14386 120

    82 2018-01-07 06:18:40 25993217 7 - Psychopath chero_web30 DailyTaskReward Daily Task Reward:16Task:[Monthly Card] 13596 13716 120
    83 2018-01-07 06:18:40 25993217 7 - Psychopath chero_web30 DailyTaskReward Daily Task Reward:61Task:[Annual Card] 13866 14046 180
    84 2018-01-07 06:18:40 25993217 7 - Psychopath chero_web30 DailyTaskReward Daily Task Reward:60Task:[Season Card] 13716 13866 150
    85 2018-01-07 06:18:40 25993217 7 - Psychopath chero_web30 DailyTaskReward Daily Task Reward:62Task:[Weekly Card] 14046 14146 100

    115 2018-01-06 07:14:22 25993217 7 - Psychopath chero_web30 DailyTaskReward Daily Task Reward:60Task:[Season Card] 14918 15068 150
    116 2018-01-06 07:14:22 25993217 7 - Psychopath chero_web30 DailyTaskReward Daily Task Reward:62Task:[Weekly Card] 15248 15348 100
    117 2018-01-06 07:14:22 25993217 7 - Psychopath chero_web30 DailyTaskReward Daily Task Reward:16Task:[Monthly Card] 14798 14918 120
    118 2018-01-06 07:14:22 25993217 7 - Psychopath chero_web30 DailyTaskReward Daily Task Reward:61Task:[Annual Card] 15068 15248 180

  7. #7
    Iron Member Contributor Level 2
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    OK. Thanks, Betty. I didn't notice gem totals before/after so I may have got them without being displayed. After re-install everything displayed as it should anyway. Thanks for your help.

  8. #8
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    I don't know if here would be the right place for my question. Heroes Arena game, and I didn’t find the correct place to purchase the monthly card in the app, only the weekly card is available

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