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Thread: Keep getting error DF-AA-20 on my Android

  1. #1
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    Keep getting error DF-AA-20 on my Android

    I keep trying to buy gems but every time I do I get an error from Google Play that reads as follows: "Error retrieving information from server [DF-AA-20]". I tried following all of Google Play's instructions on how to troubleshoot and even contacted Google on the phone, yet I am still unable to fix this.

    How can fix this issue?

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Tooshimus View Post
    I keep trying to buy gems but every time I do I get an error from Google Play that reads as follows: "Error retrieving information from server [DF-AA-20]". I tried following all of Google Play's instructions on how to troubleshoot and even contacted Google on the phone, yet I am still unable to fix this.

    How can fix this issue?
    Dear Leader
    Could you tell us your account id and which package you were trying to buy please? Thanks.

    Best Regards
    Betty

  3. #3
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    Same prob.

    Quote Originally Posted by Betty View Post
    Dear Leader
    Could you tell us your account id and which package you were trying to buy please? Thanks.

    Best Regards
    Betty
    I have the same problem, but the msg popping up is OR-DVASA2-03, cant verify account.
    Package was limited offer for new player, account id: 28603536, cheers

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Sorry for the inconvenience. Please try again later. And we will report your case to our developers for review. Thank you.

    Edit: Our developer told me if you could attach a screenshot here so that we could have a further check.
    Best Regards
    Betty
    Last edited by Betty; 02-05-2018 at 02:28 AM.

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