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Thread: Help with my account

  1. #1
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    Post Help with my account

    hello I need help with my heroes charge account, I install the game on my new cell phone and by mistake I overwrite the data of the new account in my main account. I hope you can help me

    these are the data of both accounts:

    Main account
    Server: 97 Amun thun
    User name: RockBisoN
    Team Level: 85
    Guild: Ocultos ID:110066645

    New account
    Server: 97 Amun thun
    User name:Gallows ID 28491921
    Team level:30
    Guild:Ocultos ID:110066645

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by RockBisoN View Post
    hello I need help with my heroes charge account, I install the game on my new cell phone and by mistake I overwrite the data of the new account in my main account. I hope you can help me

    these are the data of both accounts:

    Main account
    Server: 97 Amun thun
    User name: RockBisoN
    Team Level: 85
    Guild: Ocultos ID:110066645

    New account
    Server: 97 Amun thun
    User name:Gallows ID 28491921
    Team level:30
    Guild:Ocultos ID:110066645
    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty

  3. #3
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    hello I do not have any purchase made with my account since I have never been able to link my paypal account to my account. There is no other way to verify that the account is mine?

    I only have this is the capture of the purchases I wanted to make on April 11 and 12, 2015


    Click image for larger version. 

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    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by RockBisoN View Post
    hello I do not have any purchase made with my account since I have never been able to link my paypal account to my account. There is no other way to verify that the account is mine?

    I only have this is the capture of the purchases I wanted to make on April 11 and 12, 2015


    Click image for larger version. 

Name:	HC.jpg 
Views:	0 
Size:	80.5 KB 
ID:	13416
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  5. #5
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

    Now I can enter my main account, I appreciate the time dedicated to my problem, thank you very much.

  6. #6
    Iron Member Contributor Level 2
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    My account DaZone on server 147 or 148, can't remember, has been suspended, for what I assume is bad language towards developers for ongoing issues they won't resolve, my question is how long is this suspension? As of this post it's been around 38 hours since I've logged in

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