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Thread: Double payment

  1. #1
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    Double payment

    Hi,

    I bought monthly card via Amazon Appstore and I paid twice for it. It results a double payment for the same monthly card, which is buyable only one time per month.
    My account ID is: 27688348

    Thanks

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Dieboos View Post
    Hi,

    I bought monthly card via Amazon Appstore and I paid twice for it. It results a double payment for the same monthly card, which is buyable only one time per month.
    My account ID is: 27688348

    Thanks
    Dear Leader
    Sorry for the inconvenience. Could you post the screenshots for both of your Amazon receipt here please? We could double your monthly card in this situation. Thank you.

    Best Regards
    Betty

  3. #3
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    Thank you Betty, I post the screenshots of the double monthly card payments, the receipts are in italian. Let me know if you also need the bank account history of the double transaction.

    Thanks
    Attached Images Attached Images

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Dieboos View Post
    Thank you Betty, I post the screenshots of the double monthly card payments, the receipts are in italian. Let me know if you also need the bank account history of the double transaction.

    Thanks
    Dear Leader
    We've just delivered another monthly card for you. You should have received the base and bonus gems and a 30-day monthly card extension. Thank you.

    Best Regards
    Betty

  5. #5
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We've just delivered another monthly card for you. You should have received the base and bonus gems and a 30-day monthly card extension. Thank you.

    Best Regards
    Betty


    I received both the gems and the extension, thanks Betty and Ucool for the quick intervention.

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