Page 1 of 7 123 ... LastLast
Results 1 to 15 of 91

Thread: Delete account

  1. #1

    Join Date
    Nov 2014
    Posts
    1
    Rep Power
    6

    Delete account

    hello, (i'm French)


    I'll explain my problem clearly.

    Made in, I started playing Heroes load with my account "doostagame@gmail.com."

    I reached a pretty decent level. But having no money on my phone plan, I downloaded to the phone from a friend Heroes Charge, then I connected my account "doostagame@gmail.com." I recovered very well my data, and the transaction was very well done.

    The problem is that it is impossible to disconnect my phone account to my friend.
    Even when I click "disconnect" my data is still there. And when I connect his account "naruto76530.jb@gmail.com."
    I have found no way to reset the game to zero in on his phone.

    So I would put the game to zero on his phone and on his account "naruto76530.jb@gmail.com."
    Without it erases my data "doostagame@gmail.com"


    Thank you so much for the help you can give me.
    Sincerely, Doosta.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by Doosta View Post
    hello, (i'm French)


    I'll explain my problem clearly.

    Made in, I started playing Heroes load with my account "doostagame@gmail.com."

    I reached a pretty decent level. But having no money on my phone plan, I downloaded to the phone from a friend Heroes Charge, then I connected my account "doostagame@gmail.com." I recovered very well my data, and the transaction was very well done.

    The problem is that it is impossible to disconnect my phone account to my friend.
    Even when I click "disconnect" my data is still there. And when I connect his account "naruto76530.jb@gmail.com."
    I have found no way to reset the game to zero in on his phone.

    So I would put the game to zero on his phone and on his account "naruto76530.jb@gmail.com."
    Without it erases my data "doostagame@gmail.com"


    Thank you so much for the help you can give me.
    Sincerely, Doosta.
    Dear Leader
    Sorry for the inconvenience. There's a file generated once the the account is linked to G+ or Game Center. And the file is unreachable from players. You must do a factory reset to the phone to erase the file which make it possible to start a new game. Thanks.

    Best Regards
    Betty

  3. #3
    New Comers Contributor Level 1
    Join Date
    Feb 2015
    Posts
    5
    Rep Power
    6
    Hi
    I'm having same problem. Could you tell directory to file that needs to be deleted?

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by cap6231 View Post
    Hi
    I'm having same problem. Could you tell directory to file that needs to be deleted?

    Dear Leader
    You can find it in the system directory or something and then you should see the Heroes Charge directory, but I am not sure. And you must have the root privilege to do that. Thanks.

    Best Regards
    Betty

  5. #5
    New Comers Contributor Level 1
    Join Date
    Apr 2015
    Posts
    5
    Rep Power
    6
    so can somebody make this more clear plz?
    iŽd like to delete two of my accounts on other servers as well

    or otherwise could u delete them for me?

    >> account id 13954657 (server 93)
    >> account id 17314842 (server 10)

    thx in advance.
    Last edited by monkeytown; 04-06-2015 at 02:52 PM. Reason: added something

  6. #6
    New Comers Contributor Level 1
    Join Date
    Apr 2015
    Posts
    5
    Rep Power
    6
    hello all I am about heroes load I'm on the pilot server 26 I level90 .
    I vien to create my guild raptor52 di 110054855 and I search the world, it is that 3 so far but we have already unlocked the instance raids.
    I welcome you all .
    THANK YOU

  7. #7
    Gold Member Contributor Level 7
    Join Date
    Apr 2015
    Posts
    259
    Rep Power
    14
    Quote Originally Posted by Canigula View Post
    hello all I am about heroes load I'm on the pilot server 26 I level90 .
    I vien to create my guild raptor52 di 110054855 and I search the world, it is that 3 so far but we have already unlocked the instance raids.
    I welcome you all .
    THANK YOU
    I think u post wrong section maybe put guild section forum? i try to help not be mean like badferret

  8. #8
    New Comers
    Join Date
    Apr 2015
    Posts
    3
    Rep Power
    6
    I cant play my main account on my new device...
    main account ID: 10348977 (server 67 salar)
    2nd account ID: 17078677 (server 67 salar)
    I have two devices. I just want to play one account. But now 17078677 is linked google+. So I want to delete 17078677 account for link google+ with 10348977.

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by monkeytown View Post
    so can somebody make this more clear plz?
    iŽd like to delete two of my accounts on other servers as well

    or otherwise could u delete them for me?

    >> account id 13954657 (server 93)
    >> account id 17314842 (server 10)

    thx in advance.
    Dear Leader
    We don't delete accounts. Thanks.

    Best Regards
    Betty

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by shao View Post
    I cant play my main account on my new device...
    main account ID: 10348977 (server 67 salar)
    2nd account ID: 17078677 (server 67 salar)
    I have two devices. I just want to play one account. But now 17078677 is linked google+. So I want to delete 17078677 account for link google+ with 10348977.
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.


    Best Regards
    Betty

  11. #11
    New Comers
    Join Date
    Apr 2015
    Posts
    3
    Rep Power
    6
    thanks alot =D
    finally can play it on my new phone
    LOVE YOU BETTY

  12. #12
    New Comers
    Join Date
    Jul 2015
    Posts
    2
    Rep Power
    5
    I apologize for my English. :-)
    I played for a long time Heroes Charge. Now I'd like to play again. But I do not want to continue. I'd like to play from the beginning. No ties to the old game. It would be clear to me:
    ID: 4217770
    ID: 1455037
    ID: 21425735

    Thank Sedmej :-)

  13. #13
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by Sedmej View Post
    I apologize for my English. :-)
    I played for a long time Heroes Charge. Now I'd like to play again. But I do not want to continue. I'd like to play from the beginning. No ties to the old game. It would be clear to me:
    ID: 4217770
    ID: 1455037
    ID: 21425735

    Thank Sedmej :-)
    Dear Leader
    Sorry for the inconvenience. We don't help reset accounts. If you would like to start all over again, it is suggested that you create a new account on our latest servers. Thanks.

    Best Regards
    Betty

  14. #14
    New Comers
    Join Date
    Jul 2015
    Posts
    1
    Rep Power
    5
    Hi i have just started up a new phone and got my google account connected to the new one.
    I would like to delete my lvl 1 account, id : 21581891
    Becouse when i am trying to set up my old account it is trying to override it with me lvl 1 account.
    My old account that i want to keep. id : 20936081
    My Google account is : krille.hansen0@gmail.com

    Best Regards Boskan

  15. #15
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by hansken View Post
    Hi i have just started up a new phone and got my google account connected to the new one.
    I would like to delete my lvl 1 account, id : 21581891
    Becouse when i am trying to set up my old account it is trying to override it with me lvl 1 account.
    My old account that i want to keep. id : 20936081
    My Google account is : krille.hansen0@gmail.com

    Best Regards Boskan
    Dear Leader,
    Thanks for your reply. I've recorded your request for our technicians to do further reviews.

    Best Regards,
    Betty

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •