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Thread: I didnít received gems of purchased

  1. #1
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    I didnít received gems of purchased

    I have just buy a weekly card, only have basic point, no vip bonus gems.
    I'm vip 10, sv 149
    ID: 26992066

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Tanvu88 View Post
    I have just buy a weekly card, only have basic point, no vip bonus gems.
    I'm vip 10, sv 149
    ID: 26992066
    Dear Leader
    Sorry for the inconvenience that our system missed your order. Please attach or link a screenshot of your iTunes Order Receipt email you received from Apple or your iTune Purchase History here. And then we will manually confirm and deliver your order as soon as possible. Thanks.

    Best Regards
    Betty

  3. #3
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    Have the same issue. I got no vip gems for my purchases while the christmas event 2017...
    Already made an new thread under "ingame issues" but no respond.

    I am vip 12, server 209, id 28196920

    Support ingame stanley didnt understand my issue. I already loaded up to him my purchase list from my google account and he answered me that gems will added directly and not by mail.... wow that do i know

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Zorristor View Post
    Have the same issue. I got no vip gems for my purchases while the christmas event 2017...
    Already made an new thread under "ingame issues" but no respond.

    I am vip 12, server 209, id 28196920

    Support ingame stanley didnt understand my issue. I already loaded up to him my purchase list from my google account and he answered me that gems will added directly and not by mail.... wow that do i know
    Dear Leader
    Sorry for the inconvenience. Please attach or link a screenshot of your iTune Purchase History here so that we can check for you. Thanks.

    Best Regards
    Betty

  5. #5
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. Please attach or link a screenshot of your iTune Purchase History here so that we can check for you. Thanks.

    Best Regards
    Betty
    Here is a my purchase list20171229_043153.jpg

  6. #6
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. Please attach or link a screenshot of your iTune Purchase History here so that we can check for you. Thanks.

    Best Regards
    Betty
    Ok i find out the real issue.
    I only get my vip bonus on the gems which counts for vip level. For example. Today i purchases 9,99 euro on new year event. Thats 1600 gems so my bonus as vip12 and extra 90% should be 1440 gems. But i only get 90% of 300 (gems which count for vip lv) = 270. THATS WRONG. Please fix every single purchase i made for Server 209. Here its a cpmplete list of my purchases from the release of the server.
    20171229_064218.jpg

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Zorristor View Post
    Ok i find out the real issue.
    I only get my vip bonus on the gems which counts for vip level. For example. Today i purchases 9,99 euro on new year event. Thats 1600 gems so my bonus as vip12 and extra 90% should be 1440 gems. But i only get 90% of 300 (gems which count for vip lv) = 270. THATS WRONG. Please fix every single purchase i made for Server 209. Here its a cpmplete list of my purchases from the release of the server.
    20171229_064218.jpg
    Dear Leader
    Please tell us a date or which orders you didn't get during the christmas. Please note that the VIP bonus is counted based on the package's base gems. Not the whole amount. Thanks.

    Best Regards
    Betty

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