Support feature not working and I didn’t receive my SS!

[devine123]

I bought $99 chest for monster hunter and I received no message with the contents in it! I messaged support but I haven’t received anything back from them and it’s been over a week! I am on IOS and a member in my guild is also having the same issue.

I want my monster hunter soul stones and gems this is unacceptable.

[linyijun]

Leave your account ID here so Betty can pass it to developers to check

[Betty]

I bought $99 chest for monster hunter and I received no message with the contents in it! I messaged support but I haven’t received anything back from them and it’s been over a week! I am on IOS and a member in my guild is also having the same issue.

I want my monster hunter soul stones and gems this is unacceptable.

Dear Leader
Sorry for the inconvenience that our system missed your order. Please tell us your Account ID and attach or link a screenshot of your iTune Purchase History here. And then we will manually confirm and deliver your order as soon as possible. Thanks.

Best Regards
Betty