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Thread: Help linking account new Kindle Fire

  1. #1
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    Help linking account new Kindle Fire

    I have a new Kindle Fire tablet & I'm trying to link my account to it since my Samsung tablet is dying. For some reason it won't give me the pop up to link to Google account. It gives me some error message. Since I already linked by device from my old kindle to the Samsung tablet I can't do that either. It won't even let me do an in game support ticket :/

    I took screenshots & pictures so hopefully Ucool can help link them for me please.
    Thanks!
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  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by S&Em View Post
    I have a new Kindle Fire tablet & I'm trying to link my account to it since my Samsung tablet is dying. For some reason it won't give me the pop up to link to Google account. It gives me some error message. Since I already linked by device from my old kindle to the Samsung tablet I can't do that either. It won't even let me do an in game support ticket :/

    I took screenshots & pictures so hopefully Ucool can help link them for me please.
    Thanks!
    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then please give us the name or account id of your old account along with the new account id you see on your device. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty

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  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Please tell us your main account's in-game name so that we can locate it and help. Thanks.

    Best Regards
    Betty

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    In game name is [FSN] S&Em level 107 server 116 that I need linked to the level 1 on server 193

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by S&Em View Post
    In game name is [FSN] S&Em level 107 server 116 that I need linked to the level 1 on server 193
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  7. #7
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    Is this supposed to wipe out my account on my old device? I was on my account on my old device when it said the game had been updated. It reloaded to level 1. Now the new device is coming up to my 107 but I need to be able to access it on my old device as well because Amazon does not let us link to Facebook or Google.

    I thought the linking merged the 2 accounts together but now I'm screwed because I have no way to link my game to a new device or get my Facebook gifts. The level 1 is now what's linked to my google account

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    If they cannot be merged can you change it back? Reverse what was done? Then I will just have to return my kindle & get a different new device

  9. #9
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    I really need help. This is all kinds of messed up I need them merged or switched back.

    My character is now on Account ID: 24128022
    Name: [FSN] S&Em Level 107 Server 116


    I need it merged or something with Account ID: 26471187
    Name: Nickname Level 1 Server 193

    I need to be able get it linked back to a google account & my Facebook & I cannot do that on the kindle so I'm returning the kindle.

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by S&Em View Post
    I really need help. This is all kinds of messed up I need them merged or switched back.

    My character is now on Account ID: 24128022
    Name: [FSN] S&Em Level 107 Server 116


    I need it merged or something with Account ID: 26471187
    Name: Nickname Level 1 Server 193

    I need to be able get it linked back to a google account & my Facebook & I cannot do that on the kindle so I'm returning the kindle.
    Dear Leader
    We cannot merge accounts. We will switch them back for you. Thanks.

    Best Regards
    Betty

  11. #11
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    Thank you very much!

  12. #12
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    Hi Betty. I also need my account linked to a new Fire HD tablet. My old device is a Samsung tablet that was linked to my Google Play account. Here is my info:

    Recover account:
    Team Level:107
    Team Exp: 62696/353960
    Max Hero Level: 107
    Account ID: 28228096
    Team Level Cap: 110
    Guild ID: 110154065
    Guild: Reckless

    New Account
    Team Level: 1
    Team Exp: 13/25
    Max Hero Level: 10
    Account ID: 28548087
    Team Cap Level: 110

    Thank you and please let me know if you need any other info.

  13. #13
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Dougjake View Post
    Hi Betty. I also need my account linked to a new Fire HD tablet. My old device is a Samsung tablet that was linked to my Google Play account. Here is my info:

    Recover account:
    Team Level:107
    Team Exp: 62696/353960
    Max Hero Level: 107
    Account ID: 28228096
    Team Level Cap: 110
    Guild ID: 110154065
    Guild: Reckless

    New Account
    Team Level: 1
    Team Exp: 13/25
    Max Hero Level: 10
    Account ID: 28548087
    Team Cap Level: 110

    Thank you and please let me know if you need any other info.
    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty

  14. #14
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