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Thread: I Can't bind my account

  1. #1
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    I Can't bind my account

    Hi guys, a little help please? I lost my account due to getting a new phone.

    ID (Old Account): 1775314. ID (New Account): 12056392.

    Thanks you.
    Last edited by Kurtwild; 11-19-2017 at 11:24 PM.

  2. #2
    Platinum Member Contributor Level 8 xxSniperGamingxx's Avatar
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    if you still have your old phone with HA i can help you.

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Kurtwild View Post
    Hi guys, a little help please? I lost my account due to getting a new phone.

    ID (Old Account): 1775314. ID (New Account): 12056392.

    Thanks you.
    Dear Player
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your visa record or flight ticket is needed to prove that you've been there when you created one of both accounts . You can send the screenshots via PM. Thanks.

    Best Regards
    Betty

  4. #4
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    Quote Originally Posted by Betty View Post
    Dear Player
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your visa record or flight ticket is needed to prove that you've been there when you created one of both accounts . You can send the screenshots via PM. Thanks.

    Best Regards
    Betty
    Thank you, I just sent it.

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Kurtwild View Post
    Thank you, I just sent it.
    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  6. #6
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    hi, i have a problem, my ipad was stolen and i don't think i'd be capable of recovering it... so i lost my account, i need help to recover my account, i was level 103, vip 9... i started playing in other device, but i can't get back my account, what should I do?
    thanks...

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Fuinamarth View Post
    hi, i have a problem, my ipad was stolen and i don't think i'd be capable of recovering it... so i lost my account, i need help to recover my account, i was level 103, vip 9... i started playing in other device, but i can't get back my account, what should I do?
    thanks...
    Dear Player
    Please post a new thread in the HC forum. And we also need the current account id you have on your device so that we can help. Thanks.
    http://forum.ucool.com/forumdisplay....In-game-Issues

    Best Regards
    Betty

  8. #8
    Iron Member Contributor Level 1
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    Quote Originally Posted by Betty View Post
    Dear Player
    Please post a new thread in the HC forum. And we also need the current account id you have on your device so that we can help. Thanks.
    http://forum.ucool.com/forumdisplay....In-game-Issues

    Best Regards
    Betty
    already did... no response at all, yet...

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