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Thread: can not link to gmail account

  1. #16
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    Hi Betty,

    I tried to link my gmail account with the Link a Device feature in the game but it gives me the message "do you want to load nickname with level 1? warning: progress in the current game will be lost".

    I had that issue back to Nov 2017 and you helped me to link the account.

    Can you please to link the account again?
    Thank you

    Here is the information:
    current ID: 27761958
    Name: RiP Lapras
    Google ID: 28363432
    IOS ID: same as Google ID now (was 28532095)
    Server: 9

  2. #17
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by blackhawk View Post
    Hi Betty,

    I tried to link my gmail account with the Link a Device feature in the game but it gives me the message "do you want to load nickname with level 1? warning: progress in the current game will be lost".

    I had that issue back to Nov 2017 and you helped me to link the account.

    Can you please to link the account again?
    Thank you

    Here is the information:
    current ID: 27761958
    Name: RiP Lapras
    Google ID: 28363432
    IOS ID: same as Google ID now (was 28532095)
    Server: 9
    Dear Leader
    If you could give us the level 1 account's id and your old account's. We could swap both account with each other so that the next time you login the game. It will ask you if you would like to link your current account.

    Best Regards
    Betty

  3. #18
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    Old ID that link to facebook: 27761958
    Name: RiP Lapras
    Level 1 account link to google ID: 28363432
    Level 1 account link to IOS ID: same as Google ID now (was 28532095)
    Server: 9

    This is my suggestion
    1. Disassociate the IOS login from the Old account 27761958 but keep the Facebook login
    2. Then I can try to link the device from facebook with android/ios

    Thank you

  4. #19
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by blackhawk View Post
    Old ID that link to facebook: 27761958
    Name: RiP Lapras
    Level 1 account link to google ID: 28363432
    Level 1 account link to IOS ID: same as Google ID now (was 28532095)
    Server: 9

    This is my suggestion
    1. Disassociate the IOS login from the Old account 27761958 but keep the Facebook login
    2. Then I can try to link the device from facebook with android/ios

    Thank you
    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then please give us the name or account id of your old account along with the new account id you see on your device. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty

  5. #20
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    Hi Betty,

    Please don't told me that both accounts were not registered in the same country.
    I explained to you in the PM last time and I will explained to you in the PM again.
    You helped me to link the account in the same post on 11-09-2017. please see page 1.

    I moved from IOS to android device few months ago because my old iphone die.
    I had facebook login and you helped me to link to google ID on 11-09-2018. please see page 1.

    On 01-02-2018, I asked for the help to link to my new apple ID.
    I am getting a new iphone device and new apple ID as well because can not retrieve the old apple ID from old device
    I tried to do link a device but it says already linked. you can only link once.
    Please help to disassoicate with the old IOS account and help to link the new IOS account
    Invoices and more info. will be sent by PM

    You helped to disassociated my current ios-android link
    then i can not link my account to google ID anymore.
    I can only link my google ID to IOS ID.
    Please have your admin to link all my 3 IDs.

    Here is the information:
    Old ID that link to facebook: 27761958
    Name: RiP Lapras
    Level 1 account link to google ID: 28363432
    Level 1 account link to IOS ID: same as Google ID now (was 28532095)
    Server: 9

    Thank you

  6. #21
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    This was post on 01-08-2018.
    Since you asked again, I will post it again

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  7. #22
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    We can see that 27761958 can be normally logged. And 27761958 is linked to Google/iOS and was register in different country with other accounts that we will not proceed the relink for this account.

    Best Regards
    Betty

  8. #23
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    Hi Betty,
    I wish you were the Betty I talked to on Nov 9th, not a team of Betty.
    Please talk to your senior Betty or senior Admin.
    Please review all the attachment files

    the facebook ID: 27761958 was link to google ID: 28363432 from Nov 9th, 2017 to Jan 8th, 2018.
    I regret to asked for the help to link to a new IOS account on Jan 8th.
    Apprantly Ucool made a huge mistak by disassociate my google account but not link to the new IOS account.
    I don't see Ucool try to fix the mistake they made but just going around the circle of two accounts are not registered in the same country.
    I was asked to provide the visa or ticket when I created the google account.
    I provided the info./explanation in PM and it was accepted.
    I also have the proof of purchased attached.

    If ucool can not help to link to new IOS account due to technical difficulty, just let me know and I don't mind.
    But at least please fix the mistake made by ucool on Jan 8th.
    Please link the facebood ID (old ID): 27761958 to level 1 google ID: 28363432
    I am the consumer, I spent money and time in this game.
    I have the right to request Ucool fix the mistake they made

    Thank you

    Here is the information:
    Old ID that link to facebook: 27761958
    Name: RiP Lapras
    Level 1 account link to google ID: 28363432
    Level 1 account link to IOS ID: same as Google ID now (was 28532095)
    Server: 9
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  9. #24
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    Hi Betty,

    Are you taking it seriously to solve the mistake made by disassociating my Google ID?
    Or just ignoring your customers?
    There is no reply for two days

  10. #25
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by blackhawk View Post
    Hi Betty,

    Are you taking it seriously to solve the mistake made by disassociating my Google ID?
    Or just ignoring your customers?
    There is no reply for two days
    Dear Leader
    The decision was made by our supervisor and it's final. Thanks.

    Best Regards
    Betty

  11. #26
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    Understood
    Please delete the Google account and I can create the account in same country.
    google ID:
    28363432 in server 9
    28323686 in server 9

  12. #27
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    Betty,
    Please disassociate the google/ios link.

    Please delete the Google account and I can create the account in same country.*
    google ID:*
    28363432 in server 9
    28323686 in server 210

    Thank you

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