Page 2 of 2 FirstFirst 12
Results 16 to 27 of 27

Thread: can not link to gmail account

  1. #16
    Iron Member Contributor Level 2
    Join Date
    Nov 2017
    Posts
    17
    Rep Power
    1
    Hi Betty,

    THANK YOU

  2. #17
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    22,917
    Rep Power
    10
    Quote Originally Posted by blackhawk View Post
    Hi Betty,

    I tried to link my gmail account with the Link a Device feature in the game but it gives me the message "do you want to load nickname with level 1? warning: progress in the current game will be lost".

    I had that issue back to Nov 2017 and you helped me to link the account.

    Can you please to link the account again?
    Thank you

    Here is the information:
    current ID: 27761958
    Name: RiP Lapras
    Google ID: 28363432
    IOS ID: same as Google ID now (was 28532095)
    Server: 9
    Dear Leader
    If you could give us the level 1 account's id and your old account's. We could swap both account with each other so that the next time you login the game. It will ask you if you would like to link your current account.

    Best Regards
    Betty

  3. #18
    Iron Member Contributor Level 2
    Join Date
    Nov 2017
    Posts
    17
    Rep Power
    1
    Old ID that link to facebook
    Thank you

  4. #19
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    22,917
    Rep Power
    10
    Quote Originally Posted by blackhawk View Post
    Old ID that link to facebook: 27761958
    Name: RiP Lapras
    Level 1 account link to google ID: 28363432
    Level 1 account link to IOS ID: same as Google ID now (was 28532095)
    Server: 9

    This is my suggestion
    1. Disassociate the IOS login from the Old account 27761958 but keep the Facebook login
    2. Then I can try to link the device from facebook with android/ios

    Thank you
    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then please give us the name or account id of your old account along with the new account id you see on your device. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty

  5. #20
    Iron Member Contributor Level 2
    Join Date
    Nov 2017
    Posts
    17
    Rep Power
    1
    Hi Betty,

    Please don't told me that both accounts were not registered in the same country.

  6. #21
    Iron Member Contributor Level 2
    Join Date
    Nov 2017
    Posts
    17
    Rep Power
    1
    This was post on 01-08-2018.
    Since you asked again, I will post it again
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

Name:	01.jpg 
Views:	0 
Size:	16.2 KB 
ID:	13449   Click image for larger version. 

Name:	02.jpg 
Views:	0 
Size:	16.3 KB 
ID:	13450   Click image for larger version. 

Name:	03.jpg 
Views:	0 
Size:	15.8 KB 
ID:	13451   Click image for larger version. 

Name:	04.jpg 
Views:	0 
Size:	16.9 KB 
ID:	13452   Click image for larger version. 

Name:	10.jpg 
Views:	0 
Size:	81.4 KB 
ID:	13453  


  7. #22
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    22,917
    Rep Power
    10
    Dear Leader
    We can see that 27761958 can be normally logged. And 27761958 is linked to Google/iOS and was register in different country with other accounts that we will not proceed the relink for this account.

    Best Regards
    Betty

  8. #23
    Iron Member Contributor Level 2
    Join Date
    Nov 2017
    Posts
    17
    Rep Power
    1
    Hi Betty,
    I wish you were the Betty I talked to on Nov 9th, not a team of Betty.
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

Name:	01.jpg 
Views:	0 
Size:	16.2 KB 
ID:	13473   Click image for larger version. 

Name:	02.jpg 
Views:	0 
Size:	16.3 KB 
ID:	13474   Click image for larger version. 

Name:	03.jpg 
Views:	0 
Size:	15.8 KB 
ID:	13475   Click image for larger version. 

Name:	04.jpg 
Views:	0 
Size:	16.9 KB 
ID:	13476   Click image for larger version. 

Name:	05.jpg 
Views:	0 
Size:	91.6 KB 
ID:	13477  


  9. #24
    Iron Member Contributor Level 2
    Join Date
    Nov 2017
    Posts
    17
    Rep Power
    1
    Hi Betty,

    Are you taking it seriously to solve the mistake made by disassociating my Google ID?
    Or just ignoring your customers?
    There is no reply for two days

  10. #25
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    22,917
    Rep Power
    10
    Quote Originally Posted by blackhawk View Post
    Hi Betty,

    Are you taking it seriously to solve the mistake made by disassociating my Google ID?
    Or just ignoring your customers?
    There is no reply for two days
    Dear Leader
    The decision was made by our supervisor and it's final. Thanks.

    Best Regards
    Betty

  11. #26
    Iron Member Contributor Level 2
    Join Date
    Nov 2017
    Posts
    17
    Rep Power
    1
    Betty
    Understood

  12. #27
    Iron Member Contributor Level 2
    Join Date
    Nov 2017
    Posts
    17
    Rep Power
    1
    Betty,


    Thank you

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •