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Thread: Account Recovery

  1. #61
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty
    Hello dear Betty, I sent to you all info and link to the screenshots of my purchase history...

  2. #62
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Ryan.LSN View Post
    I have lost my ID as well after I accidentally sync to Game Center. My old level 107, guild name infinity server 19, nickname Ryan. New account id 28544184. Is it possible to retrieve my old account as I have invested too much time and money on my old account.
    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty

  3. #63
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    Wrong account linked

    The account I see on my phone, shown in attached screenshot is 28034223 (V) June level 40 VIP 0. The correct account that should be linked, shown in attached screenshot is 28551160 [L] Rune level 109 VIP 15 in guild Legacy on server 153. Most recent Heroes Charge purchase is $19.90 worth of cleric skins purchased two days ago, shown in attached screenshot. I am missing the chance to buy cleric skin by not having access during the event.
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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  4. #64
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by LegacyRune View Post
    The account I see on my phone, shown in attached screenshot is 28034223 (V) June level 40 VIP 0. The correct account that should be linked, shown in attached screenshot is 28551160 [L] Rune level 109 VIP 15 in guild Legacy on server 153. Most recent Heroes Charge purchase is $19.90 worth of cleric skins purchased two days ago, shown in attached screenshot. I am missing the chance to buy cleric skin by not having access during the event.
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  5. #65
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    Hi Betty,

    I lost my Account ☆Alucard☆ Lv.109 ID is 26441808 Server 13 and Vip 15

    It only shows a Lv.1 Account ID 28783373 and i cant get it back to work on my own.
    Last edited by Betty; 04-23-2018 at 02:45 AM.

  6. #66
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Blizzard View Post
    Hi Betty,

    I lost my Account ☆Alucard☆ Lv.109 ID is 26441808 Server 13 and Vip 15

    It only shows a Lv.1 Account ID 28783373 and i cant get it back to work on my own.
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  7. #67
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    Hello.
    It seems i have 2 different accounts on the same G+ account.
    The first one is:
    Nickname: [DE]Hayabusa
    Account ID: 16070152
    Team Level: 103
    VIP Level: 13
    Guild: DarkEmpirE
    Server: 106 Imperator Ash

    Second account is:
    Nickname: Cloyster80
    Account ID: 27307110
    Team Level: 1
    Server: 106 Imperator Ash

    I have a new smarthphone and i did a data transfer between both devices.
    Old phone is a Samsung Galaxy S7 Edge
    New phone is a Samsung Galaxy S9 Plus
    And on my new device i cannot return on my [DE]Hayabusa account.
    On my old device i can.

    I want the account Cloyster80 be deleted totally.
    And save the [DE]Hayabusa one

    See attachments for proof
    Click image for larger version. 

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  8. #68
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Hayabusa80 View Post
    Hello.
    It seems i have 2 different accounts on the same G+ account.
    The first one is:
    Nickname: [DE]Hayabusa
    Account ID: 16070152
    Team Level: 103
    VIP Level: 13
    Guild: DarkEmpirE
    Server: 106 Imperator Ash

    Second account is:
    Nickname: Cloyster80
    Account ID: 27307110
    Team Level: 1
    Server: 106 Imperator Ash

    I have a new smarthphone and i did a data transfer between both devices.
    Old phone is a Samsung Galaxy S7 Edge
    New phone is a Samsung Galaxy S9 Plus
    And on my new device i cannot return on my [DE]Hayabusa account.
    On my old device i can.

    I want the account Cloyster80 be deleted totally.
    And save the [DE]Hayabusa one

    See attachments for proof
    Click image for larger version. 

Name:	Screenshot_20180424-161616.jpg 
Views:	0 
Size:	90.6 KB 
ID:	13887Click image for larger version. 

Name:	20180424_161820.jpg 
Views:	0 
Size:	85.4 KB 
ID:	13889Click image for larger version. 

Name:	Screenshot_20180424-165917.jpg 
Views:	0 
Size:	93.4 KB 
ID:	13888
    Dear Leader
    It seems that your Google Play linked your 27307110 account. A re-link is needed but for VIP accounts. We have to confirm the owenership first before we can proceed the re-link operation. Please attach or PM a screenshot of one of your latest purchase receipt or history and then let me know in this thread. And then we can help recover your account on your new device. Thanks.

    Best Regards
    Betty

  9. #69
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    Quote Originally Posted by Betty View Post
    Dear Leader
    It seems that your Google Play linked your 27307110 account. A re-link is needed but for VIP accounts. We have to confirm the owenership first before we can proceed the re-link operation. Please attach or PM a screenshot of one of your latest purchase receipt or history and then let me know in this thread. And then we can help recover your account on your new device. Thanks.

    Best Regards
    Betty
    I have many recipes but this are the last 4.
    I can provide more if it's neccesary (sorry that the recipe's are in Dutch)
    Last edited by Betty; 04-26-2018 at 01:51 AM.

  10. #70
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Hayabusa80 View Post
    I have many recipes but this are the last 4.
    I can provide more if it's neccesary (sorry that the recipe's are in Dutch)
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  11. #71
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    Please can you please link it to the first original Adress? The current Email Account is hacked



    Quote Originally Posted by Betty View Post
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  12. #72
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    Hi Betty,

    I lost my Account ☆Alucard☆ Lv.109 ID is 26441808 Server 13 and Vip 15


    It needs to be back to the original Address. Someone did hack the current email

  13. #73
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    i have to report that my Gmail Account is hacked.
    I cant get it back and my Heroes Charge Account is on it.

    Set my Account back to my Original Email (Where i did create the Account)
    or tell me what to do.

    My Account
    ☆Alucard☆
    Lv.109
    ID is 26441808

    Server 13 and Vip 15



    Alucard23, ID 28776646
    you can overwrite it for my Main Account please help me


    I Can proove every purchase back to 15 March 2015 were was my First Payment.

    Please help me to get it back

    https://www.pic-upload.de/view-35229...01611.png.html

    https://www.pic-upload.de/view-35229...01611.png.html

  14. #74
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Blizzard View Post
    Hi Betty,

    I lost my Account ☆Alucard☆ Lv.109 ID is 26441808 Server 13 and Vip 15


    It needs to be back to the original Address. Someone did hack the current email
    Dear Leader
    We don't have the option to change email. Please register a new account with the email address you like and then give us both account ids again. Thanks.

    Best Regards
    Betty

  15. #75
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    My main Account
    ☆Alucard☆
    Lv.109
    ID is 26441808

    Server 13 and Vip 15


    Lv 1 Account
    ID 28783373


    Help me please

    https://www.pic-upload.de/view-35229...01611.png.html

    https://www.pic-upload.de/view-35229...01611.png.html

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