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Thread: Account Recovery

  1. #256
    Iron Member Contributor Level 1
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    Im a returning player to this game. Can i recover my old account?
    Account id: 7905363
    Name: [DF] Clestin
    Server: 54

    My new id is : 29083331.

  2. #257
    New Comers
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    Hey could I get my account back? I used to play it long time ago, over half year, had an iPhone then which I lost. I only remember my email pawel15660@gmail.com which should be connected onto it. That's which I used for payments. And the nickname was Acipoconick which possibly had some sort of shortcut of guild name at the front of it. I had i was the only member of, called Husaria.Could you help me getting the account back ?


    I got it back by connecting to Google play finnaly by itself, thanks

  3. #258
    New Comers Contributor Level 1
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    Lost account

    Account name : Merida giro
    VIP level 3
    Level 49
    Server 217

    I switched accounts for some reason and I linked my Facebook , I just wanted to see my very old account from curiosity. Now I can't find my new present account.. please help me

  4. #259
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by pagomenos24 View Post
    Account name : Merida giro
    VIP level 3
    Level 49
    Server 217

    I switched accounts for some reason and I linked my Facebook , I just wanted to see my very old account from curiosity. Now I can't find my new present account.. please help me
    Dear Leader
    Sorry for the inconvenience. And we need the account id you see on your device so that we can replace it with your old account. Thanks.

    Best Regards
    Betty

  5. #260
    New Comers Contributor Level 1
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    Nov 2018
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    3252505 This is the account ID i can see but it's not the account "Merida giro " which i want you to retrieve me. Please help me it's been one day!

  6. #261
    New Comers Contributor Level 1
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. And we need the account id you see on your device so that we can replace it with your old account. Thanks.

    Best Regards
    Betty
    3252505 This is the account ID i can see but it's not the account "Merida giro " which i want you to retrieve me. Please help me it's been one day!

  7. #262
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by pagomenos24 View Post
    3252505 This is the account ID i can see but it's not the account "Merida giro " which i want you to retrieve me. Please help me it's been one day!
    Dear Leader
    We've just left a message to our admin. And our admin will help you as soon as he can. Thanks.

    Best Regards
    Betty

  8. #263
    New Comers Contributor Level 1
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We've just left a message to our admin. And our admin will help you as soon as he can. Thanks.

    Best Regards
    Betty
    It's been 2 days now. What is happening??

  9. #264
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by pagomenos24 View Post
    It's been 2 days now. What is happening??
    Dear Leader
    Our admin told me that Merida giro was already linked to another account. If you forgot which one you linked but would like to re-link it to your new email. You will have to provide the screenshot of one of your most recent order receipts or purchase history. Thanks.

    Best Regards
    Betty

  10. #265
    Iron Member Contributor Level 2
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    Hello Betty I played heroes arena in my old phone a year or 2 back. Back then my I'd name was Wolverine96 but I couldn't regain it now. Its in Europe server under my old Google account harishchakiath08@gmail.com but I lost it My new I'd is Somethingfishy at Europe server with g account harishchakiath@gmail.com. Please help me recover my old account

  11. #266
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    Dear contributor, i am having the same problem with my google account and im not able to recover my old account with the name joekiddo16 . my new account name is xan18 could u help me

  12. #267
    New Comers Contributor Level 1
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    Hello,
    I used to play Heroes Charge a long time ago with my old iPhone. I now have a new android phone and I would like to recover my account.
    My nickname was : Strawmery
    I dont remember which server I was playing on.
    My new ID is : 29120782

    Thanks in advance.

  13. #268
    Iron Member Contributor Level 2
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    I already wrote a message but no one is responding my old account name is wolverine96 in Europe server pls help me recover it.

  14. #269
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Strawmery View Post
    Hello,
    I used to play Heroes Charge a long time ago with my old iPhone. I now have a new android phone and I would like to recover my account.
    My nickname was : Strawmery
    I dont remember which server I was playing on.
    My new ID is : 29120782

    Thanks in advance.
    Dear Leader
    We will process your request as soon as possible. Thanks.

    Best Regards
    Betty

  15. #270
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Wolverine96 View Post
    I already wrote a message but no one is responding my old account name is wolverine96 in Europe server pls help me recover it.
    Dear Leader
    Please post it in Heroes Arena sub-forum and I will read the posts there soon. But it still needs our colleauge who also deals with the in-game tickets to operate the re-link. Thanks.

    Best Regards
    Betty

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