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Thread: Account Recovery

  1. #76
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Blizzard View Post
    My main Account
    ☆Alucard☆
    Lv.109
    ID is 26441808

    Server 13 and Vip 15


    Lv 1 Account
    ID 28783373


    Help me please

    https://www.pic-upload.de/view-35229...01611.png.html

    https://www.pic-upload.de/view-35229...01611.png.html
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  2. #77
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    Hey Betty. I lost today my character when I linked my profile
    Old ig name: iFadedx3
    Level 33
    Server 214 Frost Staff
    Vip lvl6. (Can send you code of transaction.)
    New id account: 28798528
    If you need anything else I’m glad to answer



    Best regards,
    iFadedx3
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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  3. #78
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by IFadedx3 View Post
    Hey Betty. I lost today my character when I linked my profile
    Old ig name: iFadedx3
    Level 33
    Server 214 Frost Staff
    Vip lvl6. (Can send you code of transaction.)
    New id account: 28798528
    If you need anything else Iím glad to answer



    Best regards,
    iFadedx3
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  4. #79
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    Dear Support,
    I would like to kindly ask for help. I lost my account yesterday in Heroes Arena cause i accidently linked it to another account,
    Name: Mouda13
    Account ID: 18117513
    VIP: 0
    Rank: Platinum IV : 3 Stars
    Guild: TopTN
    Level: 42
    server: 2

  5. #80
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    Hi I canít get my account back and was hoping you could help xd. I think I was between lvl 80-90

    My name was JaccJaxx
    And the new accounts Id is 28816629

  6. #81
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by JaccJaxx View Post
    Hi I canít get my account back and was hoping you could help xd. I think I was between lvl 80-90

    My name was JaccJaxx
    And the new accounts Id is 28816629
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  7. #82
    Iron Member Contributor Level 1
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    Hello Betty.
    Can you please help me with my old account?
    I used to play on server 28 - Warrior Monk
    In-game name: DarkN0te ✓
    VIP3
    Level 93 or something like that
    New account id: 28822176.

    Best regards.

  8. #83
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by IFadedx3 View Post
    Hello Betty.
    Can you please help me with my old account?
    I used to play on server 28 - Warrior Monk
    In-game name: DarkN0te ✓
    VIP3
    Level 93 or something like that
    New account id: 28822176.

    Best regards.
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  9. #84
    Iron Member Contributor Level 1
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    I thought that i can have both of my accounts back

    I would like to relink me new account, and sorry for the bulls*it I made
    Server 214 - Frost staff
    Name: iFadedx3
    Vip lvl 5
    Level 51
    New acc id: 28822395

    I would like to have this acc back.
    Thanks in advance!

  10. #85
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by IFadedx3 View Post
    I thought that i can have both of my accounts back

    I would like to relink me new account, and sorry for the bulls*it I made
    Server 214 - Frost staff
    Name: iFadedx3
    Vip lvl 5
    Level 51
    New acc id: 28822395

    I would like to have this acc back.
    Thanks in advance!
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  11. #86
    Iron Member Contributor Level 1
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    Not working

    I tried to relink my Facebook account:
    1. Didn’t log in.
    2. My team still missing.
    What i am supposed to do? The new account that I mentioned is still on my account.
    3. Also tried reinstalling the app and factory reset my phone.
    This is already the second day that i’m missing out.
    When I try to link my facebook acc, it gives me that do I want to restart the game. I click okay and It’s still the level 1 account on server 214 with the acc id: 28822395

  12. #87
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    Ola queria recuperar minha conta:
    Acidentalmente apaguei historico da minha play store
    Segue os dados
    Click image for larger version. 

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  13. #88
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by IFadedx3 View Post
    Not working

    I tried to relink my Facebook account:
    1. Didnít log in.
    2. My team still missing.
    What i am supposed to do? The new account that I mentioned is still on my account.
    3. Also tried reinstalling the app and factory reset my phone.
    This is already the second day that iím missing out.
    When I try to link my facebook acc, it gives me that do I want to restart the game. I click okay and Itís still the level 1 account on server 214 with the acc id: 28822395
    Dear Leader
    Did you try it on another device please? Heroes Charge doesn't support account switching. So you will have to try it on another device. And if you use iOS devices, please install a Chrome or Firefox and set it as default browser. Because the switching facebook account feature is not compatible with safari. Thanks.

    Best Regards
    Betty

  14. #89
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by juninhodahp View Post
    Ola queria recuperar minha conta:
    Acidentalmente apaguei historico da minha play store
    Segue os dados
    Click image for larger version. 

Name:	dados.jpg 
Views:	0 
Size:	49.8 KB 
ID:	13938
    Dear Leader
    Please give us your old account's in-game name as well as the new account id you see on your device now and then we can replace your new account with your old one. Thanks.

    Best Regards
    Betty

  15. #90
    Iron Member Contributor Level 1
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    I’m using an iOS device and I believe there is no way I can set the browser to default. I can give my Game Center account I believe if that helps. Downloading both browser didn’t helped me, so it’s kinda wierd. Any ideas?

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