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Thread: Account Recovery

  1. #526
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Exceed231 View Post
    Hi
    I played a long time ago and mightve forgotten to link my account. Can I get it back? I can give receipt from my previous purchases.
    Dear Leader
    You could use the switch account feature which would let you retrieve your old account. You may tell us your name and which server you played on so that we could check the status for you. Thanks.

    Best Regards
    Betty

  2. #527
    New Comers Contributor Level 1
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    Hi,

    I lost my main account since i changed my device.
    Here's my last payment on my main account:
    Click image for larger version. 

Name:	Screenshot_2019-07-08-14-00-49-075_com.google.android.gm.jpg 
Views:	0 
Size:	81.2 KB 
ID:	20134
    Ans here's my New id :
    Click image for larger version. 

Name:	Screenshot_2019-07-08-13-59-58-456_com.ucool.hero.jpg 
Views:	0 
Size:	91.9 KB 
ID:	20135

    Can you help me please?

  3. #528
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Drums View Post
    Hi,

    I lost my main account since i changed my device.
    Here's my last payment on my main account:
    Click image for larger version. 

Name:	Screenshot_2019-07-08-14-00-49-075_com.google.android.gm.jpg 
Views:	0 
Size:	81.2 KB 
ID:	20134
    Ans here's my New id :
    Click image for larger version. 

Name:	Screenshot_2019-07-08-13-59-58-456_com.ucool.hero.jpg 
Views:	0 
Size:	91.9 KB 
ID:	20135

    Can you help me please?
    Dear Leader
    It is your new account in the screenshot. Do you remember your old account's in-game name or account id please?

    Best Regards
    Betty

  4. #529
    New Comers Contributor Level 1
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    Quote Originally Posted by Betty View Post
    Dear Leader
    It is your new account in the screenshot. Do you remember your old account's in-game name or account id please?

    Best Regards
    Betty
    Hi,
    I don't remember my id but i think my in-game name was "Drums"

  5. #530
    Iron Member Contributor Level 1
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    Hi please help me i want my original account i accidentally uninstalled the game when i re installed it i started all over again please help my in game name is Nirvana_Flame thank you

  6. #531
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Drums View Post
    Hi,
    I don't remember my id but i think my in-game name was "Drums"
    Dear Leader
    We see several accounts with the in-game name drums. Do you remember your server number or your level please? Thanks.

    Best Regards
    Betty

  7. #532
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Nirvana_Flame View Post
    Hi please help me i want my original account i accidentally uninstalled the game when i re installed it i started all over again please help my in game name is Nirvana_Flame thank you
    Dear Leader
    Please also tell us on which server you were playing so that we could locate your account. Thanks.

    Best Regards
    Betty

  8. #533
    Iron Member Contributor Level 1
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    I think my server is asia sir please help thanks

  9. #534
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    I think its asia server sir thanks

  10. #535
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    Hello there please help i need my original account my in game name is Nirvana_Flame and the server is i think its asia server please help thanks

  11. #536
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Please also tell us on which server you were playing so that we could locate your account. Thanks.

    Best Regards
    Betty
    Its asia server i think please help

  12. #537
    New Comers Contributor Level 1
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We see several accounts with the in-game name drums. Do you remember your server number or your level please? Thanks.

    Best Regards
    Betty
    Hi, i have no certitude but i think it was on server 204. Last activity by the end of year 2016 or beginning 2017. My Avatar was a treant.

    I hope these informations will help.

    Thank you for your assistance

  13. #538
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    Hi guys please help for my account have you guys found it? My in game name is Nirvana_Flame and my server i thinks its asia server please help thanks

  14. #539
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Drums View Post
    Hi, i have no certitude but i think it was on server 204. Last activity by the end of year 2016 or beginning 2017. My Avatar was a treant.

    I hope these informations will help.

    Thank you for your assistance
    Dear Leader
    We still found 2 similar accounts in around server 204, do you remember your level please? Thanks.

    Best Regards
    Betty

  15. #540
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We still found 2 similar accounts in around server 204, do you remember your level please? Thanks.

    Best Regards
    Betty
    Hi,

    Infortunately, i dont remember my level....

    My best geared Heroes were orange or orange +
    Here is a list of Heroes that were in my team if it could help to differenciate the two accounts :
    - GRIFFIN
    - TURTLE FIGHTER
    - MANIPULATOR
    - FALLEN DOMINION
    - CLOUD WALKER
    - DEATH MAGE
    - ARCANE SAPPER
    - DEATHKNIGHT
    - OLD CURSE
    - WAR CHIEF
    - DESERT LYCAN
    - NINJA ASSASSIN
    - QUEEN OF CURSE


    Best regards

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