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Thread: Account Recovery

  1. #1
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    Account Recovery

    Server: 209
    Character Name: McCleavin
    Account ID: 28229846
    Device: Android

    I played heroes charge a while ago and uninstalled it. I would like to recover the account but when I signed in with my Google account I couldn't get my old account. What do I need to so in order to recover my old account?

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by McCleavin View Post
    Server: 209
    Character Name: McCleavin
    Account ID: 28229846
    Device: Android

    I played heroes charge a while ago and uninstalled it. I would like to recover the account but when I signed in with my Google account I couldn't get my old account. What do I need to so in order to recover my old account?
    Dear Leader
    Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account. Thanks.

    Best Regards
    Betty

  3. #3
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    I got a new phone a couple of days ago and even though I transferred the data from my old phone to my new phone, when I go into Heroes Charge, it makes me start completely from scratch...when I have had to change phones in the past, I would have to play through a couple of campaigns and then when I would go out of the game and log back in, it would load my original character and progress, but now it won't do that . I have purchased a monthly and season pass for gems and have now lost 2-3 days worth of that, plus, I have not gotten my monthly rewards for the last 2-3 days as well. I believe my character, Samirah, just hit level 103, has a VIP level of 11, she is on Server 83, and I am so disappointed! I tried the support chat over the last 2 occasions and have received no response. Please help me get back on my character.

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Samirah View Post
    I got a new phone a couple of days ago and even though I transferred the data from my old phone to my new phone, when I go into Heroes Charge, it makes me start completely from scratch...when I have had to change phones in the past, I would have to play through a couple of campaigns and then when I would go out of the game and log back in, it would load my original character and progress, but now it won't do that . I have purchased a monthly and season pass for gems and have now lost 2-3 days worth of that, plus, I have not gotten my monthly rewards for the last 2-3 days as well. I believe my character, Samirah, just hit level 103, has a VIP level of 11, she is on Server 83, and I am so disappointed! I tried the support chat over the last 2 occasions and have received no response. Please help me get back on my character.
    Dear Leader
    Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account. Thanks.

    Best Regards
    Betty

  5. #5
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    I'm in the same situation

  6. #6
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    I want my old account but it was on my android phone I have an iPhone now

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by ImTHEkingMAC View Post
    I want my old account but it was on my android phone I have an iPhone now
    Dear Leader
    Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account.
    If you can still access your android phone, you can use the Link a Device feature which helps share your account data onto your iPhone.
    Thanks.


    Best Regards
    Betty

  8. #8
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    I have problem I need to do reinstalation on my android phone and lost everything. I was playing on Server 210 lvl 60 username [DIV]Stark (VIP 6) I'm lvl 1 now Account ID 28362924. PLEASE HELP ME

  9. #9
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    Need my old account

    Quote Originally Posted by Betty View Post
    Dear Leader
    Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account. Thanks.

    Best Regards
    Betty
    Hi Betty. I also have the same problem. How do I send you my characters name? And how do I see new account id?

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Pupowns View Post
    Hi Betty. I also have the same problem. How do I send you my characters name? And how do I see new account id?
    Dear Leader
    You can just post it here. If you don't even remember your character name. We could not locate your account and help. Thanks.

    Best Regards
    Betty

  11. #11
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    My problem already solved thanks to this. Thank you

  12. #12
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    Hello betty.. can you help me retrieve my account in HA? The account name is [TEU]●aReS●PH.. yesterday heroes arena encountered error.. when I log in my account it back to level 3 and tutorial mode.. when im trying to connect my fb and google account to retrieve my old account nothing happen.. I can't retrieve my old account anymore.. I hope you can help me regarding this.. thanks in advance. . Godbless

  13. #13
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    Hi i lost my Account yesterday how can i recover my account? everytime that im logging in using my facebook account its giving me level 1 account hays please HELP the account ID that im seeing on my screen right now is 28405725Click image for larger version. 

Name:	2.png 
Views:	0 
Size:	87.7 KB 
ID:	13623Click image for larger version. 

Name:	1.png 
Views:	0 
Size:	92.6 KB 
ID:	13624 that's the 1st payment and last payment that i made
    Name YourGoingDown
    Server 147
    Team level 105
    VIP9

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by michaelsaleh06 View Post
    Hi i lost my Account yesterday how can i recover my account? everytime that im logging in using my facebook account its giving me level 1 account hays please HELP the account ID that im seeing on my screen right now is 28405725Click image for larger version. 

Name:	2.png 
Views:	0 
Size:	87.7 KB 
ID:	13623Click image for larger version. 

Name:	1.png 
Views:	0 
Size:	92.6 KB 
ID:	13624 that's the 1st payment and last payment that i made
    Name YourGoingDown
    Server 147
    Team level 105
    VIP9
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  15. #15
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    Hi i lost my account yesterday cause i accidently connect my old g+ account now my present account is gone my account name is AFB 53 level in the 212 server can u hepl me please

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